Capital One
Capital One
Capital One este o companie de servicii financiare și tehnologie financiară care oferă carduri de credit, împrumuturi auto, produse bancare și produse de economisire. Activitatea sa combină expertiza financiară cu tehnologia și instrumentele digitale pentru a îmbunătăți modul în care clienții își gestionează banii. Carierele din cadrul companiei se concentrează pe dezvoltarea unor soluții orientate către clienți, într-o forță de muncă diversă și incluzivă.

Principal Client Support Specialist, EMV Certification (Onsite)

Lead EMV certification operations for Capital One payment partners, terminal vendors, and mobile application developers. Resolve technical queries, coordinate vendors, and guide Level 2 testing projects through approval.

Descriere

  • Manage the operational and administrative certification lifecycle for payment partners, terminal vendors, and mobile application developers against Level 2 functional and security requirements
  • Serve as the primary operational contact throughout certification, resolving a high volume of technical and process questions from external partners
  • Represent product providers in technical discussions, set expectations, and maintain progress across certification projects
  • Coordinate cross-functional activities that advance certification projects from intake through final approval
  • Apply knowledge of EMV specifications and card and security testing standards to support compliance with network requirements

Cerințe

  • High school diploma, GED, or equivalent certification
  • At least four years of experience with payment systems and EMV technologies
  • At least four years of experience in software or hardware testing and certification processes
  • At least three years of experience in product development or technical project support
  • Knowledge of payment certification levels, including Level 1 physical and interface testing, Level 2 kernel and functional testing, and Level 3 brand, acquirer, and issuer integration
  • Experience in a client-facing or vendor-support role handling technical support tickets, partner inquiries, or implementation issues
  • Capital One will not sponsor new applicants for employment authorization for this position

Beneficii

  • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
  • Comprehensive, competitive, and inclusive health, financial, and other benefits designed to support overall well-being
  • Reasonable accommodations are available for applicants who require them

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