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DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
AutomotiveConsultingHealthcare
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.
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Onsite Customer Service Agent

Provide customer support for warehouse orders, shipments, inventory, and service issues at DSV, a global transport and logistics company. Coordinate with warehouse, logistics, and sales teams while helping improve customer satisfaction.

USUnited States
$14 – $19 / year
On-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle customer questions by phone, email, and in person
  • Share updates on orders, inventory, and shipping timelines
  • Investigate and resolve complaints, discrepancies, and other customer concerns
  • Work with internal teams to resolve customer issues
  • Support order placement, shipment tracking, returns, and exchanges
  • Enter orders accurately and confirm fulfillment against customer requirements
  • Keep complete records of customer contacts, transactions, and inquiries
  • Prepare reports summarizing customer service activity and performance metrics
  • Determine the underlying causes of recurring customer issues and develop preventive measures
  • Anticipate potential problems and address them to support a smooth customer experience
  • Build knowledge of DSV warehouse services, capabilities, and offerings
  • Explain product features, benefits, and value to customers
  • Coordinate customer requests with warehouse operations, logistics, and sales
  • Share customer feedback and insights to support ongoing improvements
  • Build lasting customer relationships by delivering service that exceeds expectations
  • Gather customer feedback and use it to improve satisfaction

Requirements

  • Some college coursework or a degree in business administration, logistics, or a related field is preferred
  • Two to three years of customer service experience, ideally in transportation, logistics, or warehousing
  • Experience with warehouse management systems or customer relationship management software is advantageous
  • Strong verbal, written, interpersonal, and customer communication skills
  • Ability to manage multiple priorities and organize time in a fast-paced setting
  • Strong problem-solving and conflict-resolution abilities
  • Careful, accurate data entry and record-keeping skills
  • Familiarity with Microsoft Word, Excel, and Outlook
  • Prior warehouse or logistics operations experience is preferred
  • Working knowledge of transportation and supply chain concepts is preferred
  • Customer service certification or related training is preferred
  • Fluent spoken and written English
  • Proficiency with computer systems, including WMS and CRM platforms
  • Familiarity with Microsoft Office and other business software

Benefits

  • Benefits information, including eligibility, coverage choices, and plan details, is provided through the DSV Benefits Showcase
  • Benefits, programs, and eligibility can differ by location and division under applicable state and local laws
  • Equal employment opportunity, with special assistance or accommodations available during the hiring process

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