TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Onsite Customer Service Representative — Philippines

Support TDCX customers across communication channels by resolving issues and working to ensure customer satisfaction. TDCX is a global provider of business process outsourcing and customer experience solutions.

Description

  • Assist customers through relevant communication channels.
  • Understand customer needs, investigate issues, and offer suitable solutions.
  • Aim to resolve cases on first contact and follow up with service partners and internal teams through closure.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to support customer satisfaction.
  • Build lasting customer relationships and work to exceed expectations.
  • Handle other duties assigned by management within the employment category and support TDCX’s Quality Management System.

Requirements

  • Diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, bachelor’s, or master’s degrees.
  • Related work experience is preferred; fresh graduates are encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and tailor responses and actions to customers’ stated needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, plus the language of the market supported.

Benefits

  • Attractive pay and perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern workspaces.
  • Activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive culture that supports future development.
  • Convenient location with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Related Jobs

Northern Star Resources Limited

Reliability Planning Project Coordinator — Alaska

Northern Star Resources Limited
1,001 – 5,000 Employees
B2BEnterprise

Lead maintenance reliability, planning, scheduling and project execution at Northern Star Resources’ remote Alaska gold-processing plant. Improve work management discipline and equipment performance across the site.

Open
ExamWorks

Remote Clinical Quality Assurance Coordinator (RN, LPN, or LVN)

ExamWorks
5,001 – 10,000 Employees
ConsultingHealthcareLegal

Review peer review reports for MCMC, a healthcare utilization and quality review provider, to help ensure clinical accuracy, compliance, and complete documentation. This full-time remote role is open to licensed nurses in the United States.

Open