TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Onsite Customer Service Representative — Philippines
Support TDCX customers across communication channels by resolving issues and working to ensure customer satisfaction. TDCX is a global provider of business process outsourcing and customer experience solutions.
Aprašymas
- Assist customers through relevant communication channels.
- Understand customer needs, investigate issues, and offer suitable solutions.
- Aim to resolve cases on first contact and follow up with service partners and internal teams through closure.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support customer satisfaction.
- Build lasting customer relationships and work to exceed expectations.
- Handle other duties assigned by management within the employment category and support TDCX’s Quality Management System.
Reikalavimai
- Diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, bachelor’s, or master’s degrees.
- Related work experience is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and tailor responses and actions to customers’ stated needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, plus the language of the market supported.
Privalumai
- Attractive pay and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern workspaces.
- Activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports future development.
- Convenient location with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.