Senior Data Engineer at NAB
NAB
Lead the development of secure, scalable data products that support insights and decisions across BNZ. Work with SQL, SAS, mainframe and cloud technologies.
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TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Onsite Customer Service Representative — Philippines
Support TDCX customers across communication channels by resolving issues and working to ensure customer satisfaction. TDCX is a global provider of business process outsourcing and customer experience solutions.
विवरण
- Assist customers through relevant communication channels.
- Understand customer needs, investigate issues, and offer suitable solutions.
- Aim to resolve cases on first contact and follow up with service partners and internal teams through closure.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support customer satisfaction.
- Build lasting customer relationships and work to exceed expectations.
- Handle other duties assigned by management within the employment category and support TDCX’s Quality Management System.
आवश्यकताएँ
- Diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, bachelor’s, or master’s degrees.
- Related work experience is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and tailor responses and actions to customers’ stated needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, plus the language of the market supported.
लाभ
- Attractive pay and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern workspaces.
- Activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports future development.
- Convenient location with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.
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