EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.
Senior Healthcare Claims AR Executive
Manage outstanding healthcare insurance claims for EXL, including follow-ups, billing inquiries, and cash posting. Work in a HIPAA-compliant environment supporting claims collections and account resolution.
Description
- Manage assigned outstanding receivables portfolios through review, analysis, and calls.
- Contact insurance representatives for claim updates and resolution.
- Meet daily productivity and quality targets.
- Follow up on claims, prevent revenue loss, and prioritize aging items.
- Review unpaid claims and verify incomplete or unclear patient insurance details.
- Follow confidentiality and HIPAA guidelines when contacting insurers.
- Escalate complex collection issues to management.
- Respond to patient billing questions and update account records.
- Post cash and write off contractual adjustments.
- Achieve individual daily, weekly, and monthly targets.
Requirements
- Graduation in any discipline.
- Three to six years of BPO experience.
- US healthcare accounts receivable experience is preferred.
- Strong spoken and written communication skills.
- A high-speed broadband connection at home.
- Understanding of and adherence to the telecommuter policy.
- Availability to work the 7:30 PM–4:30 AM IST shift.
Benefits
- Full-time employment.
- 40 hours per week.
- Weekends off.
- Hybrid work arrangement.
- High-speed broadband internet connection at home.