DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics — бизнеске әуе, теңіз, автомобиль және теміржол желілері арқылы жүктерді тасымалдауға, сақтауға және басқаруға көмектесетін жаһандық жүк тасымалдау және логистика компаниясы. Оның қызметтеріне келісімшарттық логистика, қоймалау және жеткізу тізбегін қолдау, сондай-ақ брондау мен жөнелтілімдерді бақылауға арналған myDSV, жөнелтілімді қадағалау және API немесе EDI арқылы қосылу сияқты цифрлық құралдар кіреді. DSV автомобиль жасау, денсаулық сақтау, аэроғарыш және тұтыну тауарлары секторларына қызмет көрсетеді. Компания операциялық тиімділікке, инновацияға және неғұрлым тұрақты логистикаға бағытталған кең халықаралық желіге ие.

Onsite Customer Service Agent

Provide customer support for warehouse orders, shipments, inventory, and service issues at DSV, a global transport and logistics company. Coordinate with warehouse, logistics, and sales teams while helping improve customer satisfaction.

Сипаттама

  • Handle customer questions by phone, email, and in person
  • Share updates on orders, inventory, and shipping timelines
  • Investigate and resolve complaints, discrepancies, and other customer concerns
  • Work with internal teams to resolve customer issues
  • Support order placement, shipment tracking, returns, and exchanges
  • Enter orders accurately and confirm fulfillment against customer requirements
  • Keep complete records of customer contacts, transactions, and inquiries
  • Prepare reports summarizing customer service activity and performance metrics
  • Determine the underlying causes of recurring customer issues and develop preventive measures
  • Anticipate potential problems and address them to support a smooth customer experience
  • Build knowledge of DSV warehouse services, capabilities, and offerings
  • Explain product features, benefits, and value to customers
  • Coordinate customer requests with warehouse operations, logistics, and sales
  • Share customer feedback and insights to support ongoing improvements
  • Build lasting customer relationships by delivering service that exceeds expectations
  • Gather customer feedback and use it to improve satisfaction

Талаптар

  • Some college coursework or a degree in business administration, logistics, or a related field is preferred
  • Two to three years of customer service experience, ideally in transportation, logistics, or warehousing
  • Experience with warehouse management systems or customer relationship management software is advantageous
  • Strong verbal, written, interpersonal, and customer communication skills
  • Ability to manage multiple priorities and organize time in a fast-paced setting
  • Strong problem-solving and conflict-resolution abilities
  • Careful, accurate data entry and record-keeping skills
  • Familiarity with Microsoft Word, Excel, and Outlook
  • Prior warehouse or logistics operations experience is preferred
  • Working knowledge of transportation and supply chain concepts is preferred
  • Customer service certification or related training is preferred
  • Fluent spoken and written English
  • Proficiency with computer systems, including WMS and CRM platforms
  • Familiarity with Microsoft Office and other business software

Артықшылықтар

  • Benefits information, including eligibility, coverage choices, and plan details, is provided through the DSV Benefits Showcase
  • Benefits, programs, and eligibility can differ by location and division under applicable state and local laws
  • Equal employment opportunity, with special assistance or accommodations available during the hiring process

Ұқсас жұмыс орындары

Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу
Taurus SA

IT Technician and Client Support Specialist

Taurus SA
51 – 200 Қызметкерлер
Банк ісіКриптовалютаФинтех

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

Ашу
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Ашу
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

Ашу
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

Ашу
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

Ашу
Salonkee

Hybrid Sales Representative, Lindau

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

Ашу