DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics — bizneslarga havo, dengiz, avtomobil va temir yo‘l tarmoqlari orqali yuklarni tashish, saqlash va boshqarishda yordam beradigan global yuk tashish va logistika kompaniyasidir. Uning xizmatlari shartnomaviy logistika, omborxona va ta’minot zanjirini qo‘llab-quvvatlashni, shuningdek, buyurtma berish va yuklar harakatini kuzatish uchun myDSV, jo‘natmalarni kuzatish hamda API yoki EDI orqali ulanish kabi raqamli vositalarni o‘z ichiga oladi. DSV avtomobilsozlik, sog‘liqni saqlash, aerokosmik va iste’mol tovarlari sohalariga xizmat ko‘rsatadi. Kompaniya operatsion samaradorlik, innovatsiyalar va yanada barqaror logistika yo‘nalishiga e’tibor qaratgan keng xalqaro tarmoqqa ega.

Onsite Customer Service Agent

Provide customer support for warehouse orders, shipments, inventory, and service issues at DSV, a global transport and logistics company. Coordinate with warehouse, logistics, and sales teams while helping improve customer satisfaction.

Tavsif

  • Handle customer questions by phone, email, and in person
  • Share updates on orders, inventory, and shipping timelines
  • Investigate and resolve complaints, discrepancies, and other customer concerns
  • Work with internal teams to resolve customer issues
  • Support order placement, shipment tracking, returns, and exchanges
  • Enter orders accurately and confirm fulfillment against customer requirements
  • Keep complete records of customer contacts, transactions, and inquiries
  • Prepare reports summarizing customer service activity and performance metrics
  • Determine the underlying causes of recurring customer issues and develop preventive measures
  • Anticipate potential problems and address them to support a smooth customer experience
  • Build knowledge of DSV warehouse services, capabilities, and offerings
  • Explain product features, benefits, and value to customers
  • Coordinate customer requests with warehouse operations, logistics, and sales
  • Share customer feedback and insights to support ongoing improvements
  • Build lasting customer relationships by delivering service that exceeds expectations
  • Gather customer feedback and use it to improve satisfaction

Talablar

  • Some college coursework or a degree in business administration, logistics, or a related field is preferred
  • Two to three years of customer service experience, ideally in transportation, logistics, or warehousing
  • Experience with warehouse management systems or customer relationship management software is advantageous
  • Strong verbal, written, interpersonal, and customer communication skills
  • Ability to manage multiple priorities and organize time in a fast-paced setting
  • Strong problem-solving and conflict-resolution abilities
  • Careful, accurate data entry and record-keeping skills
  • Familiarity with Microsoft Word, Excel, and Outlook
  • Prior warehouse or logistics operations experience is preferred
  • Working knowledge of transportation and supply chain concepts is preferred
  • Customer service certification or related training is preferred
  • Fluent spoken and written English
  • Proficiency with computer systems, including WMS and CRM platforms
  • Familiarity with Microsoft Office and other business software

Imtiyozlar

  • Benefits information, including eligibility, coverage choices, and plan details, is provided through the DSV Benefits Showcase
  • Benefits, programs, and eligibility can differ by location and division under applicable state and local laws
  • Equal employment opportunity, with special assistance or accommodations available during the hiring process

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