LogoFresh Jobs Ahead
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
Asistență medicalăConsultanțăIndustria auto
DSV - Global Transport and Logistics este o companie globală de expediții și logistică, care ajută companiile să transporte, să depoziteze și să gestioneze mărfuri prin rețele aeriene, maritime, rutiere și feroviare. Serviciile sale includ logistică pe bază de contract, depozitare și suport pentru lanțul de aprovizionare, completate de instrumente digitale precum myDSV, urmărirea transporturilor și conectivitatea prin API sau EDI pentru rezervări și vizibilitate. DSV deservește sectoare precum industria auto, sănătatea, industria aerospațială și bunurile de consum, printr-o rețea internațională extinsă axată pe eficiență operațională, inovație și soluții logistice mai sustenabile.
LinkedIn
Locurile de muncă ale companiei

Onsite Customer Service Agent

Provide customer support for warehouse orders, shipments, inventory, and service issues at DSV, a global transport and logistics company. Coordinate with warehouse, logistics, and sales teams while helping improve customer satisfaction.

USStatele Unite ale Americii
14 $ – 19 $ / an
La sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle customer questions by phone, email, and in person
  • Share updates on orders, inventory, and shipping timelines
  • Investigate and resolve complaints, discrepancies, and other customer concerns
  • Work with internal teams to resolve customer issues
  • Support order placement, shipment tracking, returns, and exchanges
  • Enter orders accurately and confirm fulfillment against customer requirements
  • Keep complete records of customer contacts, transactions, and inquiries
  • Prepare reports summarizing customer service activity and performance metrics
  • Determine the underlying causes of recurring customer issues and develop preventive measures
  • Anticipate potential problems and address them to support a smooth customer experience
  • Build knowledge of DSV warehouse services, capabilities, and offerings
  • Explain product features, benefits, and value to customers
  • Coordinate customer requests with warehouse operations, logistics, and sales
  • Share customer feedback and insights to support ongoing improvements
  • Build lasting customer relationships by delivering service that exceeds expectations
  • Gather customer feedback and use it to improve satisfaction

Cerințe

  • Some college coursework or a degree in business administration, logistics, or a related field is preferred
  • Two to three years of customer service experience, ideally in transportation, logistics, or warehousing
  • Experience with warehouse management systems or customer relationship management software is advantageous
  • Strong verbal, written, interpersonal, and customer communication skills
  • Ability to manage multiple priorities and organize time in a fast-paced setting
  • Strong problem-solving and conflict-resolution abilities
  • Careful, accurate data entry and record-keeping skills
  • Familiarity with Microsoft Word, Excel, and Outlook
  • Prior warehouse or logistics operations experience is preferred
  • Working knowledge of transportation and supply chain concepts is preferred
  • Customer service certification or related training is preferred
  • Fluent spoken and written English
  • Proficiency with computer systems, including WMS and CRM platforms
  • Familiarity with Microsoft Office and other business software

Beneficii

  • Benefits information, including eligibility, coverage choices, and plan details, is provided through the DSV Benefits Showcase
  • Benefits, programs, and eligibility can differ by location and division under applicable state and local laws
  • Equal employment opportunity, with special assistance or accommodations available during the hiring process

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Deschide