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Presidio
Presidio
1,001 – 5,000 Employees
H1B Visa SponsorArtificial IntelligenceConsultingLogistics
Presidio is a technology services and solutions company that helps enterprise organizations build, modernize, and operate secure digital environments. Its work spans cloud migration and management, artificial intelligence and data engineering, cybersecurity, networking, infrastructure, collaboration, and managed lifecycle services. Presidio also supports procurement, financing, consumption-based technology models, industry-specific programs, and operational needs for regulated and public sector organizations.
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Managed Services Engineer, End-User Support — Andover Onsite

Provide managed services support for Mac and Windows users at Presidio, a digital transformation and IT solutions provider. Handle device deployments, ticket resolution, enterprise applications, and workplace technology across the Andover and Somerville, Massachusetts regions.

USUnited StatesMAMassachusettsOn-siteFull-timeMiddleSeniorEnglish RequiredEngineer
AWSAzureJamf

Description

  • Provide phone, email, and walk-up end-user support for Mac and Windows devices
  • Resolve software and device break/fix issues
  • Handle user onboarding and offboarding, including image creation and device re-imaging
  • Complete installs, moves, adds, and changes for existing devices
  • Track support tickets through resolution
  • Support printers and audiovisual equipment, including Zoom, Teams, and Slack
  • Work with Wallboards, Intune deployments, JAMF MDM, and Apple Business Manager
  • Work initially in Andover, Massachusetts, then transition to the Somerville, Massachusetts region within 6–8 months of joining

Requirements

  • Bring 5–7 years of end-user support experience
  • Have 5–7 years of experience with incident management and/or ticketing systems
  • Know how to configure and repair computers
  • Have experience using SMS or an equivalent platform to manage systems and applications
  • Have experience with Microsoft Active Directory, Intune, JAMF MDM, and Apple Business Manager
  • Have more than basic administrative experience with Microsoft 365, AWS, Azure, and Okta or a comparable platform
  • Use PowerShell effectively
  • Have experience with Apple and Mac hardware and software
  • Understand disk imaging
  • Be able to lift PCs, servers, and other heavy equipment
  • Demonstrate effective training, interpersonal, and communication abilities
  • Manage your workload and prioritize tasks independently
  • Be able to learn new concepts and technologies
  • Maintain strong documentation and reporting practices
  • Work Wednesday through Saturday from 6:00 a.m. to 4:00 p.m. Eastern Time, including holidays that fall on scheduled workdays

Benefits

  • Full-time remote role
  • Equal Opportunity Employer
  • Reasonable accommodations for individuals with disabilities
  • Priority referrals for protected veterans

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