Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
Aspire General Insurance is a U.S.-based auto insurance carrier serving drivers through standard and non-standard personal auto policies. Founded in 2013, the company combines insurance expertise with digital tools for quoting, policy management, endorsements, payments, and claims. Its producer and insured portals support distribution through insurance agencies and producers, while streamlined workflows and Spanish-language customer service are designed to make coverage easier to manage.
Licensed Customer Experience Team Lead - Remote
Lead and develop licensed insurance customer service representatives at Aspire General Insurance in a remote, full-time role. Drive service quality, compliance, staffing, coaching, and call-center performance.
Description
- Lead and mentor a team of licensed customer service representatives
- Deliver regular feedback, recognition, and development support
- Run recurring one-on-one meetings and team huddles
- Handle initial escalations involving complex customer issues
- Foster an engaged, supportive, customer-centered team environment
- Maintain accurate, professional, and empathetic customer service
- Help representatives resolve complex policy and service inquiries
- Spot process enhancements that can improve customer satisfaction
- Promote first-call resolution and efficient service delivery
- Maintain compliance with insurance regulations, company policies, and service standards
- Track licensing status and continuing education obligations
- Work with Quality Assurance on call reviews and coaching
- Raise compliance issues and assist with corrective actions
- Track satisfaction, call quality, handle time, first-call resolution, and schedule adherence
- Evaluate performance trends and propose operational improvements
- Coordinate with Workforce Management to maintain appropriate staffing
- Assist with employee onboarding and continuing training
- Support employee growth through coaching and career planning
- Coordinate with Claims, Sales, Underwriting, Compliance, and other teams to resolve issues and improve service
Requirements
- Hold an active Property & Casualty license or applicable state insurance license
- Bring at least three years of customer service experience in insurance, financial services, or a related field
- Have at least one year of call-center leadership, supervisory, or team lead experience
- Understand insurance products, policies, and regulatory obligations
- Demonstrate strong communication, coaching, and conflict-resolution abilities
- Use performance data to improve results and accountability
- Experience with CRM, telephony, workforce management, or customer service platforms is preferred
- Show a record of improving team performance, engagement, and customer satisfaction is preferred
- Be available for flexible scheduling, including evenings and weekends when business needs require
- A bachelor's degree in business, insurance, or a related discipline is preferred
Benefits
- Medical, dental, and vision coverage
- Health Savings Account options
- 401(k) plan with company participation
- Paid time off
- Company-observed holidays
- Career advancement and professional development opportunities
- Flexible scheduling may be available depending on business needs and location
- Remote, hybrid, or onsite arrangements may be available depending on business needs and location
Related Jobs
Remote English-Spanish OPI/VRI Interpreter
Kreato Global | BPO and Language Solutions
Argentina
Bolivia
Brazil
Chile
Colombia
Costa Rica
Cuba
Dominican Republic
Ecuador
Guatemala
Honduras
Haiti
Mexico
Nicaragua
Panama
Peru
Puerto Rico
Paraguay
El Salvador
Uruguay
VenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslatorInterpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.
Open
Red Hat OpenShift Cloud Consultant
Red HatImplement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.
Open
IT Technician and Client Support Specialist
Taurus SA
Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.
Open
Remote Executive Assistant, Outreach and Marketing — Philippines
RecruitGo
Philippines₱45,000 / month
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredExecutive AssistantHandle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.
Open
Mars Customer Manager, Wegmans Account, Illinois Remote
Mars
Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
Credit Control and Collections Analyst
OutforceManage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.
Open
Sales Executive, Elevators and Car Parking Systems
SPERTON - Where Great People Meet51 – 200 Employees
Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.
Open
Sales Representative, Salon Software — Göttingen
Salonkee
Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.
Open
Hybrid Sales Representative, Lindau
SalonkeeGrow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.
Open