Plaud
Plaud
201 – 500 Employees
ConsultingHealthcareLegal
Plaud is an AI-driven productivity company developing multimodal hardware and software for capturing, transcribing, and organizing spoken information. Its product range includes the Plaud Note, Plaud Note Pro, and wearable Plaud NotePin, supported by Plaud Intelligence cloud services that transcribe audio in 112 languages, generate multidimensional summaries, and connect with integrations, memberships, and developer tools. Plaud serves professionals and organizations across consulting, healthcare, and legal work, as well as executives, sales teams, clinicians, lawyers, educators, and content creators. The company offers its products and subscriptions to consumers and business customers, with an emphasis on enterprise security and compliance.

IT Support Engineer Contractor - San Francisco Onsite

Provide hands-on IT support for Plaud’s AI hardware and software business, covering employee assistance, onboarding, device management, and cloud systems. Maintain San Francisco office technology while working with teams across the US and APAC.

Description

  • Serve as the primary contact for in-person, chat, and service desk IT requests
  • Diagnose hardware, software, account, access, network, and peripheral issues, escalating when appropriate
  • Coordinate employee onboarding, including account setup, laptop deployment, access provisioning, and first-day orientation
  • Complete offboarding by removing access, recovering devices, and transferring data on schedule
  • Maintain hardware inventory, purchasing requests, and device lifecycle records
  • Support conference rooms, audiovisual equipment, printers, and office networks
  • Assist with identity and access administration, including SSO, MFA, and user lifecycle processes
  • Help administer macOS and Windows fleets through MDM enrollment, configuration, application deployment, patching, and compliance
  • Develop and improve service desk workflows, automations, and self-service catalog resources
  • Create and maintain knowledge base articles, runbooks, and standard operating procedures
  • Help align IT practices across offices
  • Work with global IT colleagues across the US and APAC

Requirements

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Demonstrated troubleshooting ability across macOS and Windows
  • Experience managing a SaaS productivity platform such as Google Workspace or Microsoft 365
  • Familiarity with ticketing or IT service management systems
  • Clear, approachable communication with users of all technical backgrounds
  • Ability to work independently, manage competing requests, and see tasks through
  • Strong organization and attention to detail in documentation and asset tracking
  • Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to move throughout the office during the workday
  • Occasional availability for evening calls and work outside standard hours

Benefits

  • Compensation aligned with market rates
  • Opportunity to work with global teams
  • Creative and energetic workplace environment
  • Ongoing learning and accelerated career growth
  • Schedule flexibility shaped by team requirements
  • Opportunities to travel to other West Coast offices

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