Plaud
Plaud
Plaud एक एआई-आधारित उत्पादकता कंपनी है, जो बोली गई जानकारी को रिकॉर्ड करने, ट्रांसक्राइब करने और व्यवस्थित करने के लिए मल्टीमॉडल हार्डवेयर और सॉफ़्टवेयर विकसित करती है। इसके उत्पादों में Plaud Note, Plaud Note Pro और पहनने योग्य Plaud NotePin शामिल हैं। इन्हें Plaud Intelligence क्लाउड सेवाओं का समर्थन प्राप्त है, जो 112 भाषाओं में ऑडियो का ट्रांसक्रिप्शन करती हैं, बहुआयामी सारांश तैयार करती हैं और इंटीग्रेशन, सदस्यताओं तथा डेवलपर टूल्स से जुड़ती हैं। Plaud कंसल्टिंग, स्वास्थ्य सेवा और कानूनी कार्यों से जुड़े पेशेवरों और संगठनों के साथ-साथ अधिकारियों, बिक्री टीमों, चिकित्सकों, वकीलों, शिक्षकों और कंटेंट क्रिएटर्स की सेवा करती है। कंपनी उपभोक्ताओं और व्यावसायिक ग्राहकों को अपने उत्पाद और सदस्यताएँ प्रदान करती है तथा एंटरप्राइज़ सुरक्षा और अनुपालन पर ज़ोर देती है।

IT Support Engineer Contractor - San Francisco Onsite

Provide hands-on IT support for Plaud’s AI hardware and software business, covering employee assistance, onboarding, device management, and cloud systems. Maintain San Francisco office technology while working with teams across the US and APAC.

विवरण

  • Serve as the primary contact for in-person, chat, and service desk IT requests
  • Diagnose hardware, software, account, access, network, and peripheral issues, escalating when appropriate
  • Coordinate employee onboarding, including account setup, laptop deployment, access provisioning, and first-day orientation
  • Complete offboarding by removing access, recovering devices, and transferring data on schedule
  • Maintain hardware inventory, purchasing requests, and device lifecycle records
  • Support conference rooms, audiovisual equipment, printers, and office networks
  • Assist with identity and access administration, including SSO, MFA, and user lifecycle processes
  • Help administer macOS and Windows fleets through MDM enrollment, configuration, application deployment, patching, and compliance
  • Develop and improve service desk workflows, automations, and self-service catalog resources
  • Create and maintain knowledge base articles, runbooks, and standard operating procedures
  • Help align IT practices across offices
  • Work with global IT colleagues across the US and APAC

आवश्यकताएँ

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Demonstrated troubleshooting ability across macOS and Windows
  • Experience managing a SaaS productivity platform such as Google Workspace or Microsoft 365
  • Familiarity with ticketing or IT service management systems
  • Clear, approachable communication with users of all technical backgrounds
  • Ability to work independently, manage competing requests, and see tasks through
  • Strong organization and attention to detail in documentation and asset tracking
  • Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to move throughout the office during the workday
  • Occasional availability for evening calls and work outside standard hours

लाभ

  • Compensation aligned with market rates
  • Opportunity to work with global teams
  • Creative and energetic workplace environment
  • Ongoing learning and accelerated career growth
  • Schedule flexibility shaped by team requirements
  • Opportunities to travel to other West Coast offices

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