Plaud
Plaud
Plaud og‘zaki axborotni yozib olish, matnga aylantirish va tartibga solish uchun multimodal qurilmalar hamda dasturiy ta’minot ishlab chiqadigan, sun’iy intellektga asoslangan unumdorlik kompaniyasidir. Uning mahsulot qatoriga Plaud Note, Plaud Note Pro va taqib yuriladigan Plaud NotePin kiradi. Ushbu mahsulotlarni audioni 112 tilda matnga aylantiradigan, ko‘p qirrali xulosalar yaratadigan hamda integratsiyalar, a’zoliklar va dasturchilar vositalari bilan bog‘lanishni ta’minlaydigan Plaud Intelligence bulut xizmatlari qo‘llab-quvvatlaydi. Plaud konsalting, sog‘liqni saqlash va huquq sohalaridagi mutaxassislar hamda tashkilotlarga, shuningdek rahbarlar, savdo jamoalari, klinitsistlar, yuristlar, ta’lim beruvchilar va kontent yaratuvchilarga xizmat ko‘rsatadi. Kompaniya korporativ xavfsizlik va muvofiqlikka e’tibor qaratgan holda mahsulotlari hamda obunalarini iste’molchilar va biznes mijozlariga taklif etadi.

IT Support Engineer Contractor - San Francisco Onsite

Provide hands-on IT support for Plaud’s AI hardware and software business, covering employee assistance, onboarding, device management, and cloud systems. Maintain San Francisco office technology while working with teams across the US and APAC.

Tavsif

  • Serve as the primary contact for in-person, chat, and service desk IT requests
  • Diagnose hardware, software, account, access, network, and peripheral issues, escalating when appropriate
  • Coordinate employee onboarding, including account setup, laptop deployment, access provisioning, and first-day orientation
  • Complete offboarding by removing access, recovering devices, and transferring data on schedule
  • Maintain hardware inventory, purchasing requests, and device lifecycle records
  • Support conference rooms, audiovisual equipment, printers, and office networks
  • Assist with identity and access administration, including SSO, MFA, and user lifecycle processes
  • Help administer macOS and Windows fleets through MDM enrollment, configuration, application deployment, patching, and compliance
  • Develop and improve service desk workflows, automations, and self-service catalog resources
  • Create and maintain knowledge base articles, runbooks, and standard operating procedures
  • Help align IT practices across offices
  • Work with global IT colleagues across the US and APAC

Talablar

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Demonstrated troubleshooting ability across macOS and Windows
  • Experience managing a SaaS productivity platform such as Google Workspace or Microsoft 365
  • Familiarity with ticketing or IT service management systems
  • Clear, approachable communication with users of all technical backgrounds
  • Ability to work independently, manage competing requests, and see tasks through
  • Strong organization and attention to detail in documentation and asset tracking
  • Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to move throughout the office during the workday
  • Occasional availability for evening calls and work outside standard hours

Imtiyozlar

  • Compensation aligned with market rates
  • Opportunity to work with global teams
  • Creative and energetic workplace environment
  • Ongoing learning and accelerated career growth
  • Schedule flexibility shaped by team requirements
  • Opportunities to travel to other West Coast offices

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