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Plaud
Plaud
201 – 500 Angajați
Asistență medicalăConsultanțăJuridic
Plaud este o companie de productivitate bazată pe inteligență artificială, care dezvoltă hardware și software multimodale pentru captarea, transcrierea și organizarea informațiilor vorbite. Gama sa de produse include Plaud Note, Plaud Note Pro și dispozitivul portabil Plaud NotePin, susținute de serviciile cloud Plaud Intelligence, care transcriu înregistrări audio în 112 limbi, generează rezumate multidimensionale și se conectează la integrări, abonamente și instrumente pentru dezvoltatori. Plaud deservește profesioniști și organizații din domeniul consultanței, al serviciilor medicale și al activității juridice, precum și directori, echipe de vânzări, cadre medicale, avocați, cadre didactice și creatori de conținut. Compania oferă produsele și abonamentele sale consumatorilor și clienților business, punând accent pe securitatea și conformitatea la nivel de întreprindere.
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Locurile de muncă ale companiei

IT Support Engineer Contractor - San Francisco Onsite

Provide hands-on IT support for Plaud’s AI hardware and software business, covering employee assistance, onboarding, device management, and cloud systems. Maintain San Francisco office technology while working with teams across the US and APAC.

USStatele Unite ale AmericiiCACalifornia
40 $ – 50 $ / oră
La sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
ITSMmacOS

Descriere

  • Serve as the primary contact for in-person, chat, and service desk IT requests
  • Diagnose hardware, software, account, access, network, and peripheral issues, escalating when appropriate
  • Coordinate employee onboarding, including account setup, laptop deployment, access provisioning, and first-day orientation
  • Complete offboarding by removing access, recovering devices, and transferring data on schedule
  • Maintain hardware inventory, purchasing requests, and device lifecycle records
  • Support conference rooms, audiovisual equipment, printers, and office networks
  • Assist with identity and access administration, including SSO, MFA, and user lifecycle processes
  • Help administer macOS and Windows fleets through MDM enrollment, configuration, application deployment, patching, and compliance
  • Develop and improve service desk workflows, automations, and self-service catalog resources
  • Create and maintain knowledge base articles, runbooks, and standard operating procedures
  • Help align IT practices across offices
  • Work with global IT colleagues across the US and APAC

Cerințe

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Demonstrated troubleshooting ability across macOS and Windows
  • Experience managing a SaaS productivity platform such as Google Workspace or Microsoft 365
  • Familiarity with ticketing or IT service management systems
  • Clear, approachable communication with users of all technical backgrounds
  • Ability to work independently, manage competing requests, and see tasks through
  • Strong organization and attention to detail in documentation and asset tracking
  • Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to move throughout the office during the workday
  • Occasional availability for evening calls and work outside standard hours

Beneficii

  • Compensation aligned with market rates
  • Opportunity to work with global teams
  • Creative and energetic workplace environment
  • Ongoing learning and accelerated career growth
  • Schedule flexibility shaped by team requirements
  • Opportunities to travel to other West Coast offices

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