Plaud
Plaud
Plaud — ауызша ақпаратты жазып алуға, мәтінге айналдыруға және реттеуге арналған мультимодальды құрылғылар мен бағдарламалық жасақтама әзірлейтін, жасанды интеллектке негізделген өнімділік компаниясы. Оның өнімдер қатарына Plaud Note, Plaud Note Pro және тағылатын Plaud NotePin құрылғылары кіреді. Оларды аудионы 112 тілде мәтінге айналдыратын, көпқырлы қорытындылар жасайтын және интеграциялармен, мүшеліктермен әрі әзірлеушілер құралдарымен байланыс орнататын Plaud Intelligence бұлттық қызметтері қолдайды. Plaud консалтинг, денсаулық сақтау және заң салаларындағы мамандар мен ұйымдарға, сондай-ақ басшыларға, сату топтарына, клиницистерге, заңгерлерге, педагогтерге және контент жасаушыларға қызмет көрсетеді. Компания корпоративтік қауіпсіздік пен талаптарға сәйкестікке баса назар аудара отырып, өнімдері мен жазылымдарын жеке тұтынушыларға және бизнес-клиенттерге ұсынады.

IT Support Engineer Contractor - San Francisco Onsite

Provide hands-on IT support for Plaud’s AI hardware and software business, covering employee assistance, onboarding, device management, and cloud systems. Maintain San Francisco office technology while working with teams across the US and APAC.

Сипаттама

  • Serve as the primary contact for in-person, chat, and service desk IT requests
  • Diagnose hardware, software, account, access, network, and peripheral issues, escalating when appropriate
  • Coordinate employee onboarding, including account setup, laptop deployment, access provisioning, and first-day orientation
  • Complete offboarding by removing access, recovering devices, and transferring data on schedule
  • Maintain hardware inventory, purchasing requests, and device lifecycle records
  • Support conference rooms, audiovisual equipment, printers, and office networks
  • Assist with identity and access administration, including SSO, MFA, and user lifecycle processes
  • Help administer macOS and Windows fleets through MDM enrollment, configuration, application deployment, patching, and compliance
  • Develop and improve service desk workflows, automations, and self-service catalog resources
  • Create and maintain knowledge base articles, runbooks, and standard operating procedures
  • Help align IT practices across offices
  • Work with global IT colleagues across the US and APAC

Талаптар

  • 1–3 years of experience in IT support, help desk, or desktop support
  • Demonstrated troubleshooting ability across macOS and Windows
  • Experience managing a SaaS productivity platform such as Google Workspace or Microsoft 365
  • Familiarity with ticketing or IT service management systems
  • Clear, approachable communication with users of all technical backgrounds
  • Ability to work independently, manage competing requests, and see tasks through
  • Strong organization and attention to detail in documentation and asset tracking
  • Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Ability to move throughout the office during the workday
  • Occasional availability for evening calls and work outside standard hours

Артықшылықтар

  • Compensation aligned with market rates
  • Opportunity to work with global teams
  • Creative and energetic workplace environment
  • Ongoing learning and accelerated career growth
  • Schedule flexibility shaped by team requirements
  • Opportunities to travel to other West Coast offices

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