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HighlightTA
HighlightTA
11 – 50 Employees
ConsultingHR TechRecruitment
HighlightTA is a recruitment, HR technology, and consulting company that helps organizations build and manage their talent functions. Its flexible services include embedding talent partners within existing teams, leading recruitment projects, overseeing broader talent operations, and delivering targeted work through ProjectTA. HighlightTA positions these solutions as an on-demand alternative for companies that need to scale recruiting support without making a long-term agency commitment.
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Enterprise Customer Success Manager - 18-Month Contract, Canada Remote

Lead customer retention, expansion, and advocacy for Certn’s background-check SaaS platform. Manage enterprise relationships through onboarding, renewals, performance analysis, and growth initiatives.

CACanada
$68,000 – $85,000 / year
RemoteContractMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Create and deliver customer success plans that strengthen satisfaction, onboarding, retention, and revenue performance.
  • Coordinate with teams across the business to connect customer success programs with company priorities.
  • Represent customer needs and perspectives across the organisation.
  • Monitor industry developments and turn relevant trends into strategic customer guidance.
  • Evaluate customer performance data and produce detailed reports for internal stakeholders.
  • Apply analytical findings to uncover opportunities for ongoing improvement and innovation.
  • Develop retention measures and address the underlying causes of customer churn.
  • Find, qualify, and monitor cross-sell and upsell opportunities among existing customers.
  • Work with Sales and Marketing to plan and execute customer expansion programs.
  • Coach and assist junior members of the customer success team.
  • Contribute to a team culture centred on learning, collaboration, and high-quality execution.

Requirements

  • Demonstrated experience representing customer interests with executive stakeholders.
  • A record of growing customer accounts through effective cross-sell and upsell programs.
  • Proven success working across departments to advance broader business outcomes.
  • Professional experience with SaaS products in the technology sector.
  • College or university degree, or equivalent professional experience, is a bonus.
  • Strong data analytics capabilities for generating insights and improving performance are a bonus.
  • Ability to develop strategic recommendations from industry knowledge is a bonus.
  • Customer success or customer support experience or certification is a bonus.
  • Legal authorisation to work in Canada.
  • Willingness to work under an 18-month fixed-term contract.
  • Successful completion of a background check.

Benefits

  • 32 days of paid leave each year.
  • Employer-funded benefits from the first day of employment.
  • Flexible, remote-friendly working arrangements with team support.
  • Allowance to support working from home.
  • Budget for professional development.

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