HighlightTA este o companie de recrutare, tehnologie pentru resurse umane și consultanță, care ajută organizațiile să își creeze și să își gestioneze funcțiile de administrare a talentelor. Serviciile sale flexibile includ integrarea partenerilor de talent în echipele existente, coordonarea proiectelor de recrutare, supravegherea operațiunilor extinse de gestionare a talentelor și realizarea unor activități țintite prin ProjectTA. HighlightTA prezintă aceste soluții ca o alternativă la cerere pentru companiile care au nevoie să își extindă sprijinul pentru recrutare fără un angajament pe termen lung față de o agenție.
Enterprise Customer Success Manager - 18-Month Contract, Canada Remote
Lead customer retention, expansion, and advocacy for Certn’s background-check SaaS platform. Manage enterprise relationships through onboarding, renewals, performance analysis, and growth initiatives.
Descriere
- Create and deliver customer success plans that strengthen satisfaction, onboarding, retention, and revenue performance.
- Coordinate with teams across the business to connect customer success programs with company priorities.
- Represent customer needs and perspectives across the organisation.
- Monitor industry developments and turn relevant trends into strategic customer guidance.
- Evaluate customer performance data and produce detailed reports for internal stakeholders.
- Apply analytical findings to uncover opportunities for ongoing improvement and innovation.
- Develop retention measures and address the underlying causes of customer churn.
- Find, qualify, and monitor cross-sell and upsell opportunities among existing customers.
- Work with Sales and Marketing to plan and execute customer expansion programs.
- Coach and assist junior members of the customer success team.
- Contribute to a team culture centred on learning, collaboration, and high-quality execution.
Cerințe
- Demonstrated experience representing customer interests with executive stakeholders.
- A record of growing customer accounts through effective cross-sell and upsell programs.
- Proven success working across departments to advance broader business outcomes.
- Professional experience with SaaS products in the technology sector.
- College or university degree, or equivalent professional experience, is a bonus.
- Strong data analytics capabilities for generating insights and improving performance are a bonus.
- Ability to develop strategic recommendations from industry knowledge is a bonus.
- Customer success or customer support experience or certification is a bonus.
- Legal authorisation to work in Canada.
- Willingness to work under an 18-month fixed-term contract.
- Successful completion of a background check.
Beneficii
- 32 days of paid leave each year.
- Employer-funded benefits from the first day of employment.
- Flexible, remote-friendly working arrangements with team support.
- Allowance to support working from home.
- Budget for professional development.