HighlightTA
HighlightTA
HighlightTA — ұйымдарға таланттарды басқару функцияларын құруға және басқаруға көмектесетін рекрутинг, HR технологиялары және консалтинг компаниясы. Оның икемді қызметтеріне қолданыстағы командаларға талант жөніндегі серіктестерді енгізу, рекрутинг жобаларына жетекшілік ету, ауқымды талант операцияларын қадағалау және ProjectTA арқылы мақсатты жұмыстарды орындау кіреді. HighlightTA бұл шешімдерді ұзақ мерзімді агенттік міндеттемесін қабылдамай-ақ рекрутинг қолдауын кеңейтуді қажет ететін компанияларға арналған сұраныс бойынша ұсынылатын балама ретінде таныстырады.

Enterprise Customer Success Manager - 18-Month Contract, Canada Remote

Lead customer retention, expansion, and advocacy for Certn’s background-check SaaS platform. Manage enterprise relationships through onboarding, renewals, performance analysis, and growth initiatives.

Сипаттама

  • Create and deliver customer success plans that strengthen satisfaction, onboarding, retention, and revenue performance.
  • Coordinate with teams across the business to connect customer success programs with company priorities.
  • Represent customer needs and perspectives across the organisation.
  • Monitor industry developments and turn relevant trends into strategic customer guidance.
  • Evaluate customer performance data and produce detailed reports for internal stakeholders.
  • Apply analytical findings to uncover opportunities for ongoing improvement and innovation.
  • Develop retention measures and address the underlying causes of customer churn.
  • Find, qualify, and monitor cross-sell and upsell opportunities among existing customers.
  • Work with Sales and Marketing to plan and execute customer expansion programs.
  • Coach and assist junior members of the customer success team.
  • Contribute to a team culture centred on learning, collaboration, and high-quality execution.

Талаптар

  • Demonstrated experience representing customer interests with executive stakeholders.
  • A record of growing customer accounts through effective cross-sell and upsell programs.
  • Proven success working across departments to advance broader business outcomes.
  • Professional experience with SaaS products in the technology sector.
  • College or university degree, or equivalent professional experience, is a bonus.
  • Strong data analytics capabilities for generating insights and improving performance are a bonus.
  • Ability to develop strategic recommendations from industry knowledge is a bonus.
  • Customer success or customer support experience or certification is a bonus.
  • Legal authorisation to work in Canada.
  • Willingness to work under an 18-month fixed-term contract.
  • Successful completion of a background check.

Артықшылықтар

  • 32 days of paid leave each year.
  • Employer-funded benefits from the first day of employment.
  • Flexible, remote-friendly working arrangements with team support.
  • Allowance to support working from home.
  • Budget for professional development.

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