HighlightTA
HighlightTA
HighlightTA एक भर्ती, एचआर प्रौद्योगिकी और परामर्श कंपनी है, जो संगठनों को अपने प्रतिभा संबंधी कार्यों का निर्माण और प्रबंधन करने में सहायता करती है। इसकी लचीली सेवाओं में मौजूदा टीमों के भीतर प्रतिभा साझेदारों को शामिल करना, भर्ती परियोजनाओं का नेतृत्व करना, व्यापक प्रतिभा संचालन की देखरेख करना और ProjectTA के माध्यम से लक्षित कार्य पूरा करना शामिल है। HighlightTA इन समाधानों को उन कंपनियों के लिए मांग-आधारित विकल्प के रूप में प्रस्तुत करती है जिन्हें दीर्घकालिक एजेंसी प्रतिबद्धता के बिना भर्ती सहायता बढ़ाने की आवश्यकता होती है।

Enterprise Customer Success Manager - 18-Month Contract, Canada Remote

Lead customer retention, expansion, and advocacy for Certn’s background-check SaaS platform. Manage enterprise relationships through onboarding, renewals, performance analysis, and growth initiatives.

विवरण

  • Create and deliver customer success plans that strengthen satisfaction, onboarding, retention, and revenue performance.
  • Coordinate with teams across the business to connect customer success programs with company priorities.
  • Represent customer needs and perspectives across the organisation.
  • Monitor industry developments and turn relevant trends into strategic customer guidance.
  • Evaluate customer performance data and produce detailed reports for internal stakeholders.
  • Apply analytical findings to uncover opportunities for ongoing improvement and innovation.
  • Develop retention measures and address the underlying causes of customer churn.
  • Find, qualify, and monitor cross-sell and upsell opportunities among existing customers.
  • Work with Sales and Marketing to plan and execute customer expansion programs.
  • Coach and assist junior members of the customer success team.
  • Contribute to a team culture centred on learning, collaboration, and high-quality execution.

आवश्यकताएँ

  • Demonstrated experience representing customer interests with executive stakeholders.
  • A record of growing customer accounts through effective cross-sell and upsell programs.
  • Proven success working across departments to advance broader business outcomes.
  • Professional experience with SaaS products in the technology sector.
  • College or university degree, or equivalent professional experience, is a bonus.
  • Strong data analytics capabilities for generating insights and improving performance are a bonus.
  • Ability to develop strategic recommendations from industry knowledge is a bonus.
  • Customer success or customer support experience or certification is a bonus.
  • Legal authorisation to work in Canada.
  • Willingness to work under an 18-month fixed-term contract.
  • Successful completion of a background check.

लाभ

  • 32 days of paid leave each year.
  • Employer-funded benefits from the first day of employment.
  • Flexible, remote-friendly working arrangements with team support.
  • Allowance to support working from home.
  • Budget for professional development.

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