LogoFresh Jobs Ahead
Hiver
Hiver
51 – 200 Employees
Artificial IntelligenceB2BSaaS
Hiver is an AI-native SaaS company building omnichannel customer service software for businesses. Its platform began as a Gmail-native helpdesk and has expanded into Hiver Omni, a unified workspace for managing email, chat, Slack, voice, WhatsApp, and self-service portals. Hiver’s AI capabilities include AI Agents, AI Copilot, AI Help Center, AI Insights, and AI QA, supporting ticket triage, reply drafting, multi-step actions across connected business systems, and knowledge-base maintenance. The product combines shared inboxes, internal collaboration, and integrations with tools such as Salesforce, Shopify, and NetSuite. Hiver serves customer support, finance, IT service management, and HR teams, and the company reports that its platform is used by more than 10,000 teams. Its growing team works on AI, customer experience, SaaS infrastructure, and enterprise software for complex support operations.
LinkedIn
Company Jobs

Engineering Manager at Hiver, Hybrid India

Lead engineering teams and shape scalable architecture at Hiver, an AI-driven customer service platform. Own product delivery, technical standards, roadmap execution, and team development in a hybrid India-based role.

INIndiaHybridFull-timeSeniorLeadEnglish RequiredEngineering Manager
Distributed SystemsPHPPython

Description

  • Lead product implementation from initial concept through delivery
  • Plan projects and divide them into actionable work
  • Facilitate architectural discussions and make key technical decisions
  • Create thorough technical documentation and architecture diagrams
  • Drive execution across the full delivery lifecycle
  • Own the team’s development practices, processes, and standards
  • Set technical architecture and engineering direction while making critical design decisions
  • Prioritize and deliver the feature roadmap while reducing technical debt
  • Partner with product managers, designers, developers, and QA
  • Communicate the team’s progress and perspective
  • Work with Support to triage technical issues through resolution
  • Partner with Talent Acquisition on candidate sourcing, screening, interviews, and hiring
  • Increase team productivity through technology, process, and continuous-delivery improvements
  • Support team morale, remove blockers, and resolve disagreements
  • Manage career development, provide feedback, represent the team in annual reviews, and recognize strong performance
  • Develop and grow the team so it can deliver effective business solutions

Requirements

  • 8–12 years of relevant experience, including at least one year managing and owning delivery for a high-performing engineering team
  • Bachelor’s degree in a technical discipline
  • Ability to work effectively in a fast-paced environment with significant ambiguity
  • Strong database knowledge and data-modeling skills
  • Demonstrated ability to lead and mentor engineering teams
  • Experience designing and implementing distributed systems
  • Strong management skills for coordinating multi-engineer projects and delivering high-quality work on schedule
  • Record of individual technical accomplishments
  • Strong computer science fundamentals and proficiency in at least one interpreted language, such as PHP, Python, or Ruby on Rails
  • Experience developing software in a commercial product-development environment
  • Experience leading teams that build software products at scale
  • Excellent communication skills and a collaborative, team-oriented approach
  • Experience working with global customers and agile methodologies
  • Experience with serverless architecture is a plus

Related Jobs

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Software Engineer II, Kafka and Python — URBN, Philadelphia

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
B2CFashionRetail
USUnited StatesPAPennsylvaniaOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredFull-stack EngineerSoftware Engineer
CloudDistributed SystemsGoogle Cloud PlatformKafkaPython

Build Kafka event-streaming and integration services at URBN, supporting the move from legacy platforms to cloud-native systems. The role uses Python, automated testing, and CI/CD practices.

Open