Hiver
Hiver
51 – 200 Xodimlar
B2BSaaSSun’iy intellekt
Hiver bizneslar uchun ko‘p kanalli mijozlarga xizmat ko‘rsatish dasturiy ta’minotini yaratuvchi, sun’iy intellektga asoslangan SaaS kompaniyasidir. Uning platformasi dastlab Gmail uchun mo‘ljallangan yordam xizmati sifatida ishga tushgan va keyinchalik elektron pochta, chat, Slack, ovozli aloqa, WhatsApp hamda o‘z-o‘ziga xizmat ko‘rsatish portallarini boshqarish uchun yagona ish maydoni bo‘lgan Hiver Omni tizimigacha kengaygan. Hiver’ning sun’iy intellekt imkoniyatlariga AI Agents, AI Copilot, AI Help Center, AI Insights va AI QA kiradi. Ular murojaatlarni saralash, javob loyihalarini tayyorlash, ulangan biznes tizimlarida ko‘p bosqichli amallarni bajarish va bilimlar bazasini yuritishni qo‘llab-quvvatlaydi. Mahsulot umumiy kirish qutilari, ichki hamkorlik hamda Salesforce, Shopify va NetSuite kabi vositalar bilan integratsiyalarni birlashtiradi. Hiver mijozlarni qo‘llab-quvvatlash, moliya, IT xizmatlarini boshqarish va inson resurslari jamoalariga xizmat ko‘rsatadi. Kompaniya o‘z platformasidan 10 000 dan ortiq jamoa foydalanishini bildiradi. Uning kengayib borayotgan jamoasi sun’iy intellekt, mijozlar tajribasi, SaaS infratuzilmasi va murakkab qo‘llab-quvvatlash operatsiyalari uchun korporativ dasturiy ta’minot ustida ishlaydi.

Engineering Manager at Hiver, Hybrid India

Lead engineering teams and shape scalable architecture at Hiver, an AI-driven customer service platform. Own product delivery, technical standards, roadmap execution, and team development in a hybrid India-based role.

Tavsif

  • Lead product implementation from initial concept through delivery
  • Plan projects and divide them into actionable work
  • Facilitate architectural discussions and make key technical decisions
  • Create thorough technical documentation and architecture diagrams
  • Drive execution across the full delivery lifecycle
  • Own the team’s development practices, processes, and standards
  • Set technical architecture and engineering direction while making critical design decisions
  • Prioritize and deliver the feature roadmap while reducing technical debt
  • Partner with product managers, designers, developers, and QA
  • Communicate the team’s progress and perspective
  • Work with Support to triage technical issues through resolution
  • Partner with Talent Acquisition on candidate sourcing, screening, interviews, and hiring
  • Increase team productivity through technology, process, and continuous-delivery improvements
  • Support team morale, remove blockers, and resolve disagreements
  • Manage career development, provide feedback, represent the team in annual reviews, and recognize strong performance
  • Develop and grow the team so it can deliver effective business solutions

Talablar

  • 8–12 years of relevant experience, including at least one year managing and owning delivery for a high-performing engineering team
  • Bachelor’s degree in a technical discipline
  • Ability to work effectively in a fast-paced environment with significant ambiguity
  • Strong database knowledge and data-modeling skills
  • Demonstrated ability to lead and mentor engineering teams
  • Experience designing and implementing distributed systems
  • Strong management skills for coordinating multi-engineer projects and delivering high-quality work on schedule
  • Record of individual technical accomplishments
  • Strong computer science fundamentals and proficiency in at least one interpreted language, such as PHP, Python, or Ruby on Rails
  • Experience developing software in a commercial product-development environment
  • Experience leading teams that build software products at scale
  • Excellent communication skills and a collaborative, team-oriented approach
  • Experience working with global customers and agile methodologies
  • Experience with serverless architecture is a plus

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