Hiver
Hiver
Hiver एक AI-आधारित SaaS कंपनी है, जो व्यवसायों के लिए ओम्नीचैनल ग्राहक सेवा सॉफ़्टवेयर विकसित करती है। इसका प्लेटफ़ॉर्म Gmail-आधारित हेल्पडेस्क के रूप में शुरू हुआ था और अब Hiver Omni तक विस्तारित हो चुका है, जो ईमेल, चैट, Slack, वॉइस, WhatsApp और स्वयं-सेवा पोर्टलों के प्रबंधन के लिए एकीकृत कार्यक्षेत्र उपलब्ध कराता है। Hiver की AI क्षमताओं में AI Agents, AI Copilot, AI Help Center, AI Insights और AI QA शामिल हैं, जो टिकटों की छंटाई, जवाबों का मसौदा तैयार करने, जुड़े हुए व्यावसायिक सिस्टमों में बहु-चरणीय कार्रवाइयों और नॉलेज बेस के रखरखाव में सहायता करती हैं। यह उत्पाद साझा इनबॉक्स, आंतरिक सहयोग और Salesforce, Shopify तथा NetSuite जैसे टूल्स के साथ एकीकरण को एक साथ जोड़ता है। Hiver ग्राहक सहायता, वित्त, IT सेवा प्रबंधन और HR टीमों की सेवा करता है, और कंपनी के अनुसार उसके प्लेटफ़ॉर्म का उपयोग 10,000 से अधिक टीमें करती हैं। इसकी बढ़ती हुई टीम जटिल सहायता संचालन के लिए AI, ग्राहक अनुभव, SaaS अवसंरचना और एंटरप्राइज़ सॉफ़्टवेयर पर काम करती है।

Engineering Manager at Hiver, Hybrid India

Lead engineering teams and shape scalable architecture at Hiver, an AI-driven customer service platform. Own product delivery, technical standards, roadmap execution, and team development in a hybrid India-based role.

विवरण

  • Lead product implementation from initial concept through delivery
  • Plan projects and divide them into actionable work
  • Facilitate architectural discussions and make key technical decisions
  • Create thorough technical documentation and architecture diagrams
  • Drive execution across the full delivery lifecycle
  • Own the team’s development practices, processes, and standards
  • Set technical architecture and engineering direction while making critical design decisions
  • Prioritize and deliver the feature roadmap while reducing technical debt
  • Partner with product managers, designers, developers, and QA
  • Communicate the team’s progress and perspective
  • Work with Support to triage technical issues through resolution
  • Partner with Talent Acquisition on candidate sourcing, screening, interviews, and hiring
  • Increase team productivity through technology, process, and continuous-delivery improvements
  • Support team morale, remove blockers, and resolve disagreements
  • Manage career development, provide feedback, represent the team in annual reviews, and recognize strong performance
  • Develop and grow the team so it can deliver effective business solutions

आवश्यकताएँ

  • 8–12 years of relevant experience, including at least one year managing and owning delivery for a high-performing engineering team
  • Bachelor’s degree in a technical discipline
  • Ability to work effectively in a fast-paced environment with significant ambiguity
  • Strong database knowledge and data-modeling skills
  • Demonstrated ability to lead and mentor engineering teams
  • Experience designing and implementing distributed systems
  • Strong management skills for coordinating multi-engineer projects and delivering high-quality work on schedule
  • Record of individual technical accomplishments
  • Strong computer science fundamentals and proficiency in at least one interpreted language, such as PHP, Python, or Ruby on Rails
  • Experience developing software in a commercial product-development environment
  • Experience leading teams that build software products at scale
  • Excellent communication skills and a collaborative, team-oriented approach
  • Experience working with global customers and agile methodologies
  • Experience with serverless architecture is a plus

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