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Hiver
Hiver
51 – 200 Angajați
B2BInteligență artificialăSaaS
Hiver este o companie de software ca serviciu (SaaS) construită în jurul inteligenței artificiale, care dezvoltă software de servicii pentru clienți prin canale multiple, destinat companiilor. Platforma a început ca un helpdesk integrat nativ în Gmail și s-a extins ulterior prin Hiver Omni, un spațiu de lucru unificat pentru gestionarea e-mailurilor, chatului, Slack, apelurilor vocale, WhatsApp și portalurilor de autoservire. Printre capabilitățile Hiver bazate pe inteligență artificială se numără AI Agents, AI Copilot, AI Help Center, AI Insights și AI QA, care sprijină trierea tichetelor, redactarea răspunsurilor, executarea unor acțiuni în mai mulți pași în sistemele de business conectate și întreținerea bazelor de cunoștințe. Produsul combină inboxuri comune, colaborare internă și integrări cu instrumente precum Salesforce, Shopify și NetSuite. Hiver deservește echipe de asistență pentru clienți, finanțe, managementul serviciilor IT și resurse umane, iar compania afirmă că platforma sa este utilizată de peste 10.000 de echipe. Echipa sa în creștere lucrează la soluții de inteligență artificială, experiența clienților, infrastructura SaaS și software pentru companii cu operațiuni complexe de asistență.
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Locurile de muncă ale companiei

Engineering Manager at Hiver, Hybrid India

Lead engineering teams and shape scalable architecture at Hiver, an AI-driven customer service platform. Own product delivery, technical standards, roadmap execution, and team development in a hybrid India-based role.

INIndiaHibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăManager de inginerie
PHPPythonSisteme distribuite

Descriere

  • Lead product implementation from initial concept through delivery
  • Plan projects and divide them into actionable work
  • Facilitate architectural discussions and make key technical decisions
  • Create thorough technical documentation and architecture diagrams
  • Drive execution across the full delivery lifecycle
  • Own the team’s development practices, processes, and standards
  • Set technical architecture and engineering direction while making critical design decisions
  • Prioritize and deliver the feature roadmap while reducing technical debt
  • Partner with product managers, designers, developers, and QA
  • Communicate the team’s progress and perspective
  • Work with Support to triage technical issues through resolution
  • Partner with Talent Acquisition on candidate sourcing, screening, interviews, and hiring
  • Increase team productivity through technology, process, and continuous-delivery improvements
  • Support team morale, remove blockers, and resolve disagreements
  • Manage career development, provide feedback, represent the team in annual reviews, and recognize strong performance
  • Develop and grow the team so it can deliver effective business solutions

Cerințe

  • 8–12 years of relevant experience, including at least one year managing and owning delivery for a high-performing engineering team
  • Bachelor’s degree in a technical discipline
  • Ability to work effectively in a fast-paced environment with significant ambiguity
  • Strong database knowledge and data-modeling skills
  • Demonstrated ability to lead and mentor engineering teams
  • Experience designing and implementing distributed systems
  • Strong management skills for coordinating multi-engineer projects and delivering high-quality work on schedule
  • Record of individual technical accomplishments
  • Strong computer science fundamentals and proficiency in at least one interpreted language, such as PHP, Python, or Ruby on Rails
  • Experience developing software in a commercial product-development environment
  • Experience leading teams that build software products at scale
  • Excellent communication skills and a collaborative, team-oriented approach
  • Experience working with global customers and agile methodologies
  • Experience with serverless architecture is a plus

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