HiverHiver is an AI-native SaaS company building omnichannel customer service software for businesses. Its platform began as a Gmail-native helpdesk and has expanded into Hiver Omni, a unified workspace for managing email, chat, Slack, voice, WhatsApp, and self-service portals. Hiver’s AI capabilities include AI Agents, AI Copilot, AI Help Center, AI Insights, and AI QA, supporting ticket triage, reply drafting, multi-step actions across connected business systems, and knowledge-base maintenance. The product combines shared inboxes, internal collaboration, and integrations with tools such as Salesforce, Shopify, and NetSuite. Hiver serves customer support, finance, IT service management, and HR teams, and the company reports that its platform is used by more than 10,000 teams. Its growing team works on AI, customer experience, SaaS infrastructure, and enterprise software for complex support operations.
