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SouthState Bank
SouthState Bank
1,001 – 5,000 Employees
BankingFinanceFintech
SouthState Bank is a banking and financial services company serving individuals, businesses, and corporate clients. Its personal banking offerings include checking and savings accounts, credit cards, digital banking, personal loans, mortgages, and home equity lines of credit. The bank also supports business customers with small business and commercial banking, lending, lines of credit, and cash flow management. Additional services include investment guidance, financial and retirement planning, and wealth management for both individuals and organizations.
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Director of IT Communications and Engagement – SouthState Bank Remote

Lead enterprise IT communications, engagement, change management, and digital adoption for SouthState Bank in a remote role. Partner with senior leaders and multidisciplinary teams to improve technology experiences across regulated financial services.

USUnited StatesALAlabamaFLFloridaNCNorth CarolinaSCSouth CarolinaVAVirginia
$133,533 – $213,307 / year
RemoteFull-timeLeadEnglish RequiredCommunications
Cyber SecurityServiceNow

Description

  • Set the enterprise IT experience and engagement strategy, translating technology priorities into a multi-year roadmap
  • Partner with IT executives on strategic communications
  • Develop narratives, executive messages, town halls, leadership cascades, major announcements, and high-impact presentations
  • Establish and oversee organizational change management for technology initiatives
  • Direct IT employee engagement through survey analysis, listening channels, recognition, leader enablement, and action planning
  • Own end-user education and digital adoption, including role-based learning, onboarding, release readiness, self-service guidance, knowledge content, office hours, and reinforcement
  • Define and govern enterprise editorial, channel, and campaign standards across email, intranet, ServiceNow, collaboration tools, video, and meetings
  • Advance the service delivery framework, strengthen IT quality assurance, and establish a voice-of-the-customer program
  • Diagnose root causes and lead measurable improvements with service owners
  • Create and report an executive scorecard measuring reach, understanding, sentiment, adoption, proficiency, self-service success, service quality, and stakeholder confidence
  • Lead, coach, and develop a multidisciplinary team
  • Establish priorities, operating rhythms, quality controls, capacity plans, vendor expectations, and performance standards
  • Build cross-functional partnerships with Corporate Communications, Human Resources, Learning and Development, Risk, Information Security, business leaders, and technology teams
  • Advise senior leaders through transformation, service disruptions, crises, and reputation-sensitive situations

Requirements

  • Bachelor’s degree in communications, marketing, public relations, organizational development, business, technology, or a related field is required
  • At least 20 years of progressively responsible experience in strategic communications, organizational change, employee engagement, learning and adoption, brand, or related leadership disciplines
  • At least 15 years of experience leading people or enterprise programs
  • Required experience advising C-suite or executive leaders and directing communications for complex technology or business transformations
  • Executive presence and sound judgment to advise, challenge, and align senior stakeholders
  • Ability to create enterprise strategies for communications, engagement, change, adoption, brand, and learning
  • Exceptional writing, editing, storytelling, facilitation, presentation, and message-design abilities
  • Expertise in organizational change management, stakeholder engagement, adult learning, digital adoption, knowledge management, service experience, and continuous improvement
  • Ability to design governance models, quality assurance processes, editorial standards, measurement frameworks, dashboards, and executive reports
  • Ability to build teams, develop talent, manage vendors and budgets, establish operating models, and influence outcomes through direct authority and matrixed relationships
  • Strong understanding of technology service delivery, product and project lifecycles, cybersecurity awareness, incident and crisis communications, and employee-facing digital channels
  • Proficiency with Microsoft 365, collaboration and intranet platforms, ServiceNow or comparable service-management systems, analytics and survey tools, and modern communications technologies, including responsible AI use
  • Ability to communicate in person, by phone, and through electronic channels
  • Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor
  • Ability to sit, walk, and/or stand for extended periods
  • Ability to bend and reach

Benefits

  • Reasonable accommodations may be provided so individuals with disabilities can perform essential job functions
  • A secure, distraction-free remote or hybrid workspace with a reliable internet connection, preferably cable or fiber

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