Gainwell Technologies
Gainwell Technologies
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.

CX Solution Consultant - Gainwell Technologies (Texas Remote)

Design scalable customer experience solutions for Gainwell Technologies’ healthcare clients. Shape enterprise solution strategy and proposals in partnership with sales, product, and delivery teams.

Description

  • Assess client needs, pain points, and business objectives with sales teams
  • Create and present end-to-end customer experience solutions, including processes and service models
  • Facilitate discovery sessions, workshops, and solution demonstrations for stakeholders
  • Convert business requirements into functional solution designs
  • Prepare proposals, solution architectures, and value-focused narratives
  • Support RFP and RFI responses with CX strategy, solution design, and cost estimates
  • Work with product, engineering, and delivery teams to confirm solution feasibility and alignment
  • Advise on customer experience trends, best practices, and emerging technologies
  • Help develop go-to-market strategies, solution offerings, and reusable assets
  • Support the transition from sales to delivery by maintaining continuity and clarifying solution intent

Requirements

  • Bachelor’s degree in business, technology, or a related field
  • At least five years of experience in CX, consulting, pre-sales, or solution architecture
  • Strong knowledge of customer journey mapping, voice of customer (VoC), and CX metrics including SLA, CSAT, NPS, and CES
  • Proficiency with cost modeling or workforce management tools
  • Experience with Medicaid or commercial MCO systems and platforms
  • Experience with CX platforms such as AWS, Verint, and CRM solutions
  • Ability to explain complex concepts as clear customer experience business value
  • Strong presentation, storytelling, and stakeholder engagement capabilities
  • Experience supporting enterprise clients through complex solution sales cycles
  • Experience in digital transformation or contact center modernization
  • Knowledge of AI-driven CX solutions, including chatbots, automation, and analytics
  • Familiarity with Excel and cost modeling tools
  • Industry experience in Medicaid, healthcare, the public sector, or regulated environments
  • Certifications in CX platforms or frameworks, such as CCXP or Salesforce

Benefits

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
  • Up to 10% annual travel

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