Gainwell Technologies
Gainwell Technologies
Gainwell Technologies मानव सेवाओं और सार्वजनिक स्वास्थ्य के पारिस्थितिकी तंत्र के लिए डिजिटल और क्लाउड-सक्षम समाधान विकसित करती है। कंपनी सभी 50 अमेरिकी राज्यों में ग्राहकों के साथ Medicaid Enterprise के आधुनिकीकरण, डेटा विश्लेषण, प्रदाता सेवाओं और फार्मेसी समाधानों जैसी स्वास्थ्य सेवा पहलों पर काम करती है। इसका कार्य प्रौद्योगिकी को सार्वजनिक स्वास्थ्य सेवाओं की आपूर्ति, स्वास्थ्य सेवा प्रशासन और स्वास्थ्य परिणामों तथा सामुदायिक कल्याण में सुधार के प्रयासों से जोड़ता है।

CX Solution Consultant - Gainwell Technologies (Texas Remote)

Design scalable customer experience solutions for Gainwell Technologies’ healthcare clients. Shape enterprise solution strategy and proposals in partnership with sales, product, and delivery teams.

विवरण

  • Assess client needs, pain points, and business objectives with sales teams
  • Create and present end-to-end customer experience solutions, including processes and service models
  • Facilitate discovery sessions, workshops, and solution demonstrations for stakeholders
  • Convert business requirements into functional solution designs
  • Prepare proposals, solution architectures, and value-focused narratives
  • Support RFP and RFI responses with CX strategy, solution design, and cost estimates
  • Work with product, engineering, and delivery teams to confirm solution feasibility and alignment
  • Advise on customer experience trends, best practices, and emerging technologies
  • Help develop go-to-market strategies, solution offerings, and reusable assets
  • Support the transition from sales to delivery by maintaining continuity and clarifying solution intent

आवश्यकताएँ

  • Bachelor’s degree in business, technology, or a related field
  • At least five years of experience in CX, consulting, pre-sales, or solution architecture
  • Strong knowledge of customer journey mapping, voice of customer (VoC), and CX metrics including SLA, CSAT, NPS, and CES
  • Proficiency with cost modeling or workforce management tools
  • Experience with Medicaid or commercial MCO systems and platforms
  • Experience with CX platforms such as AWS, Verint, and CRM solutions
  • Ability to explain complex concepts as clear customer experience business value
  • Strong presentation, storytelling, and stakeholder engagement capabilities
  • Experience supporting enterprise clients through complex solution sales cycles
  • Experience in digital transformation or contact center modernization
  • Knowledge of AI-driven CX solutions, including chatbots, automation, and analytics
  • Familiarity with Excel and cost modeling tools
  • Industry experience in Medicaid, healthcare, the public sector, or regulated environments
  • Certifications in CX platforms or frameworks, such as CCXP or Salesforce

लाभ

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
  • Up to 10% annual travel

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