Junior Risk Analyst
Koin
Review credit applications and investigate suspicious transactions and fraud at Koin. Apply risk policies, verify customer information, and help automate operational processes.
Open
HSI provides safety training, professional development, and industrial skills education through online and in-person programs. Its offerings cover CPR, AED, First Aid, active shooter preparedness, chemical management, and other workplace safety topics, supported by AI-driven learning management tools designed to help organizations manage training and compliance with safety and environmental requirements. HSI serves teams across sectors including healthcare, construction, logistics, manufacturing, oil and gas, and public safety, helping integrate learning and safety management into everyday operations.
Customer Support Specialist - Melbourne Hybrid
Support customers using HSI’s Donesafe workplace health, safety, and compliance software. Resolve cases, explain product functionality, and deliver training across Australian locations.
Description
- Handle a high volume of customer cases through an online support platform
- Deliver practical, professional, customer-focused assistance across multiple communication channels
- Investigate, troubleshoot, test, and analyse customer issues to reach effective resolutions
- Own support cases from initial investigation through closure while providing regular customer updates
- Escalate complex matters and coordinate with internal teams to resolve them
- Record customer interactions, investigation results, and resolutions accurately in support systems
- Help customers understand and use the platform’s features and functionality
- Lead customer training sessions, including webinars
- Spot recurring issues, customer feedback, and potential product improvements, then share findings with stakeholders
- Meet service levels and quality expectations while following security, privacy, and data protection requirements
- Contribute to team initiatives, testing, process enhancements, and operational projects
- Act as the primary contact for customers using HSI’s Donesafe workplace, health, safety, and compliance software
Requirements
- 1–2 years of experience in a fast-paced customer support position, preferably within SaaS
- Clear written and verbal communication skills, with the flexibility to adapt messaging for different audiences
- Strong troubleshooting, problem-solving, and analytical capabilities
- Ability to explain technical concepts clearly and practically to both technical and non-technical users
- Confidence using support and case-management tools such as Salesforce or Zoho
- Technical aptitude and the ability to learn new systems, technologies, and processes quickly
- Excellent organisation skills for managing competing priorities and workloads
- Ability to work effectively both independently and as part of a team
- Customer-first approach with a focus on high-quality service and positive outcomes
- Familiarity with Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is highly regarded
Benefits
- Confidential, complimentary access to an Employee Assistance Program
- Paid birthday leave through a dedicated Birthday Bonus Day
- Tuition reimbursement for eligible employees pursuing education and development
- Monthly catered lunches at the office
- 16 hours of volunteer leave each year
- Free skin checks and flu vaccinations
- Collaborative, supportive team environment
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