HSI
HSI
HSI ऑनलाइन और आमने-सामने आयोजित कार्यक्रमों के माध्यम से सुरक्षा प्रशिक्षण, पेशेवर विकास और औद्योगिक कौशल शिक्षा प्रदान करता है। इसके कार्यक्रमों में CPR, AED, प्राथमिक उपचार, सक्रिय हमलावरों से निपटने की तैयारी, रासायनिक प्रबंधन और कार्यस्थल सुरक्षा से जुड़े अन्य विषय शामिल हैं। इन कार्यक्रमों को AI-आधारित लर्निंग मैनेजमेंट टूल्स का समर्थन प्राप्त है, जो संगठनों को सुरक्षा और पर्यावरण संबंधी आवश्यकताओं के अनुरूप प्रशिक्षण तथा अनुपालन प्रबंधित करने में मदद करते हैं। HSI स्वास्थ्य सेवा, निर्माण, लॉजिस्टिक्स, विनिर्माण, तेल और गैस तथा सार्वजनिक सुरक्षा सहित विभिन्न क्षेत्रों की टीमों की सेवा करता है और दैनिक कार्यप्रणाली में सीखने तथा सुरक्षा प्रबंधन को एकीकृत करने में सहायता करता है।

Customer Support Specialist - Melbourne Hybrid

Support customers using HSI’s Donesafe workplace health, safety, and compliance software. Resolve cases, explain product functionality, and deliver training across Australian locations.

विवरण

  • Handle a high volume of customer cases through an online support platform
  • Deliver practical, professional, customer-focused assistance across multiple communication channels
  • Investigate, troubleshoot, test, and analyse customer issues to reach effective resolutions
  • Own support cases from initial investigation through closure while providing regular customer updates
  • Escalate complex matters and coordinate with internal teams to resolve them
  • Record customer interactions, investigation results, and resolutions accurately in support systems
  • Help customers understand and use the platform’s features and functionality
  • Lead customer training sessions, including webinars
  • Spot recurring issues, customer feedback, and potential product improvements, then share findings with stakeholders
  • Meet service levels and quality expectations while following security, privacy, and data protection requirements
  • Contribute to team initiatives, testing, process enhancements, and operational projects
  • Act as the primary contact for customers using HSI’s Donesafe workplace, health, safety, and compliance software

आवश्यकताएँ

  • 1–2 years of experience in a fast-paced customer support position, preferably within SaaS
  • Clear written and verbal communication skills, with the flexibility to adapt messaging for different audiences
  • Strong troubleshooting, problem-solving, and analytical capabilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Confidence using support and case-management tools such as Salesforce or Zoho
  • Technical aptitude and the ability to learn new systems, technologies, and processes quickly
  • Excellent organisation skills for managing competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-first approach with a focus on high-quality service and positive outcomes
  • Familiarity with Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is highly regarded

लाभ

  • Confidential, complimentary access to an Employee Assistance Program
  • Paid birthday leave through a dedicated Birthday Bonus Day
  • Tuition reimbursement for eligible employees pursuing education and development
  • Monthly catered lunches at the office
  • 16 hours of volunteer leave each year
  • Free skin checks and flu vaccinations
  • Collaborative, supportive team environment

संबंधित नौकरियाँ

Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

खोलें
Mendelson & Co.

Remote Banking Business Analyst

Mendelson & Co.

Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.

खोलें
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

खोलें
Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

खोलें
EF Education First Teachers

Head of Content and Course Design

EF Education First Teachers
1,001 – 5,000 कर्मचारी
B2Bशिक्षा

Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.

खोलें
Red Hat
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

खोलें
Taurus SA

IT Technician and Client Support Specialist

Taurus SA

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

खोलें
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

खोलें