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HSI
HSI
501 – 1 000 Darbuotojai
LogistikaStatybaSveikatos priežiūra
HSI teikia saugos mokymus, profesinio tobulėjimo ir pramoninių įgūdžių ugdymo programas internetu bei gyvai. Įmonės pasiūla apima gaivinimą, AED naudojimą, pirmąją pagalbą, pasirengimą aktyvaus užpuoliko situacijoms, cheminių medžiagų valdymą ir kitas su darbuotojų sauga susijusias temas. Dirbtiniu intelektu grindžiami mokymosi valdymo įrankiai padeda organizacijoms administruoti mokymus ir užtikrinti saugos bei aplinkosaugos reikalavimų laikymąsi. HSI aptarnauja sveikatos priežiūros, statybos, logistikos, gamybos, naftos ir dujų bei viešojo saugumo sektorių komandas, padėdama integruoti mokymąsi ir saugos valdymą į kasdienę veiklą.
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Customer Support Specialist - Melbourne Hybrid

Support customers using HSI’s Donesafe workplace health, safety, and compliance software. Resolve cases, explain product functionality, and deliver training across Australian locations.

AUAustralijaHibridinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Handle a high volume of customer cases through an online support platform
  • Deliver practical, professional, customer-focused assistance across multiple communication channels
  • Investigate, troubleshoot, test, and analyse customer issues to reach effective resolutions
  • Own support cases from initial investigation through closure while providing regular customer updates
  • Escalate complex matters and coordinate with internal teams to resolve them
  • Record customer interactions, investigation results, and resolutions accurately in support systems
  • Help customers understand and use the platform’s features and functionality
  • Lead customer training sessions, including webinars
  • Spot recurring issues, customer feedback, and potential product improvements, then share findings with stakeholders
  • Meet service levels and quality expectations while following security, privacy, and data protection requirements
  • Contribute to team initiatives, testing, process enhancements, and operational projects
  • Act as the primary contact for customers using HSI’s Donesafe workplace, health, safety, and compliance software

Reikalavimai

  • 1–2 years of experience in a fast-paced customer support position, preferably within SaaS
  • Clear written and verbal communication skills, with the flexibility to adapt messaging for different audiences
  • Strong troubleshooting, problem-solving, and analytical capabilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Confidence using support and case-management tools such as Salesforce or Zoho
  • Technical aptitude and the ability to learn new systems, technologies, and processes quickly
  • Excellent organisation skills for managing competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-first approach with a focus on high-quality service and positive outcomes
  • Familiarity with Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is highly regarded

Privalumai

  • Confidential, complimentary access to an Employee Assistance Program
  • Paid birthday leave through a dedicated Birthday Bonus Day
  • Tuition reimbursement for eligible employees pursuing education and development
  • Monthly catered lunches at the office
  • 16 hours of volunteer leave each year
  • Free skin checks and flu vaccinations
  • Collaborative, supportive team environment

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