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HSI
HSI
501 – 1.000 Angajați
Asistență medicalăConstrucțiiLogistică
HSI oferă instruire în domeniul siguranței, dezvoltare profesională și educație pentru competențe industriale prin programe online și cu participare fizică. Oferta sa include cursuri de resuscitare cardiopulmonară, utilizarea defibrilatoarelor externe automate, acordarea primului ajutor, pregătirea pentru incidente cu trăgători activi, gestionarea substanțelor chimice și alte subiecte privind siguranța la locul de muncă. Acestea sunt susținute de instrumente de management al învățării bazate pe inteligență artificială, concepute pentru a ajuta organizațiile să gestioneze instruirea și conformitatea cu cerințele de siguranță și de mediu. HSI deservește echipe din sectoare precum sănătatea, construcțiile, logistica, producția, industria petrolului și gazelor și siguranța publică, ajutându-le să integreze managementul învățării și al siguranței în operațiunile zilnice.
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Locurile de muncă ale companiei

Customer Support Specialist - Melbourne Hybrid

Support customers using HSI’s Donesafe workplace health, safety, and compliance software. Resolve cases, explain product functionality, and deliver training across Australian locations.

AUAustraliaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle a high volume of customer cases through an online support platform
  • Deliver practical, professional, customer-focused assistance across multiple communication channels
  • Investigate, troubleshoot, test, and analyse customer issues to reach effective resolutions
  • Own support cases from initial investigation through closure while providing regular customer updates
  • Escalate complex matters and coordinate with internal teams to resolve them
  • Record customer interactions, investigation results, and resolutions accurately in support systems
  • Help customers understand and use the platform’s features and functionality
  • Lead customer training sessions, including webinars
  • Spot recurring issues, customer feedback, and potential product improvements, then share findings with stakeholders
  • Meet service levels and quality expectations while following security, privacy, and data protection requirements
  • Contribute to team initiatives, testing, process enhancements, and operational projects
  • Act as the primary contact for customers using HSI’s Donesafe workplace, health, safety, and compliance software

Cerințe

  • 1–2 years of experience in a fast-paced customer support position, preferably within SaaS
  • Clear written and verbal communication skills, with the flexibility to adapt messaging for different audiences
  • Strong troubleshooting, problem-solving, and analytical capabilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Confidence using support and case-management tools such as Salesforce or Zoho
  • Technical aptitude and the ability to learn new systems, technologies, and processes quickly
  • Excellent organisation skills for managing competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-first approach with a focus on high-quality service and positive outcomes
  • Familiarity with Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is highly regarded

Beneficii

  • Confidential, complimentary access to an Employee Assistance Program
  • Paid birthday leave through a dedicated Birthday Bonus Day
  • Tuition reimbursement for eligible employees pursuing education and development
  • Monthly catered lunches at the office
  • 16 hours of volunteer leave each year
  • Free skin checks and flu vaccinations
  • Collaborative, supportive team environment

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Correlation One

Learning Designer, Data and AI Training

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51 – 200 Angajați
Sponsor pentru viza H1B
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăDesigner

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