Sinch
Sinch
Sinch furnizează software și infrastructură de comunicații pentru companii și furnizori de servicii de comunicații. Platforma sa CPaaS combină API-uri și aplicații destinate dezvoltatorilor pentru mesagerie, voce, e-mail, verificarea identității și inteligență artificială conversațională, împreună cu conectivitate la rețele și servicii de telecomunicații. Organizațiile folosesc Sinch pentru campanii de marketing, notificări, alerte, asistență pentru clienți și fluxuri de verificare prin canale precum SMS, RCS, WhatsApp, e-mail și voce. Platforma companiei este construită pe o infrastructură de comunicații scalabilă și pe o conectivitate extinsă cu operatorii de telecomunicații.

Product Designer, SaaS Messaging and CRM

Design SaaS messaging and CRM experiences for APAC, from user research and Figma prototyping through design quality checks. Partner with product teams distributed across multiple regions.

Descriere

  • Lead design decisions for assigned product areas, from framing problems through developer handoff.
  • Work with product, design and engineering colleagues to assess existing features and develop new concepts.
  • Map user workflows and produce wireframes and related design materials.
  • Build high-fidelity screens and interactive prototypes in Figma using the design system.
  • Record product logic and edge cases, and explain design intent to remote developers.
  • Preserve the intended design during development and check quality before release.
  • Carry out evaluative research and usability tests when needed.
  • Promote human-centered design across the organization.
  • Connect work to the team’s Hedgehog Concept and share progress at weekly design meetings.
  • Partner with colleagues across APAC, EMEA and North America.
  • Add reusable patterns and documentation to the design system.
  • Help improve activation, conversion, task completion and reduction of support contacts.

Cerințe

  • Demonstrated experience working as a Product Designer.
  • Product design experience in a SaaS company.
  • Experience with CRM or ERP products, or messaging software.
  • At least three years designing digital products, including end-to-end ownership of a product area.
  • A portfolio demonstrating user research and user interface design.
  • Experience shipping web application features through development.
  • Experience conducting evaluative research and usability testing.
  • Experience working in an agile team with product managers and engineers.
  • Experience collaborating across time zones in a distributed team.
  • Proficiency with Figma.
  • Comfort using Jira and Confluence.
  • Working knowledge of front-end development technologies.
  • Ability to work independently with minimal direction.
  • Strong written communication skills for asynchronous collaboration across a global team.
  • Ability to facilitate workshops, design critiques and stakeholder sessions.
  • Experience using AI tools for research synthesis and everyday design work.
  • Qualification in UX, graphic design or industrial design, or equivalent practical experience demonstrated in a portfolio.

Beneficii

  • Hybrid working arrangement.
  • Reimbursement for a home working setup.
  • Global mobility policy.
  • 26 weeks of salary for primary caregiver parental leave.
  • Four weeks of salary for secondary caregiver parental leave.
  • Birthday leave day.
  • Generous annual leave program.
  • Monthly fitness reimbursement allowance.
  • Additional wellness programs.
  • Coaching and career development support.
  • Access to online professional development courses.
  • Free virtual counselling through the global Employee Assistance Program.
  • Paid time off for a volunteer program.
  • Reward+ discounts and deals across retail, entertainment and more.

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