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Rockstar
Rockstar
1 – 10 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Rockstar is a recruitment company combining recruiter expertise with artificial intelligence to help businesses identify and hire professional talent. Its service uses a large talent database, AI-assisted application review, and human screening to evaluate candidates efficiently across roles in sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. Rockstar’s recruiters conduct tailored screening calls and support hiring teams seeking a flexible recruitment partner without a long-term commitment.
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Customer Success Specialist — UK Remote

Support and onboard customers across the UK and Ireland using urban forestry and asset management software. Manage customer support, training, account health, renewals, and related coordination in a remote role.

GBUnited Kingdom
$26 – $32 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager
SQL

Description

  • Provide UK phone and email support during business hours, resolving Tier 1 Zendesk tickets within agreed service levels
  • Review the global support queue each morning, handling Tier 1 and straightforward Tier 2 issues and escalating others with clear documentation
  • Resolve routine software configuration and how-to questions through the platform’s administration tools
  • Use AI-assisted support tools to draft customer responses, reviewing them carefully before sending
  • Lead UK customers from contract signature to confident day-to-day use through kickoff, setup reviews, and go-live assistance
  • Run onboarding, training, and refresher sessions for customers
  • Help UK field teams adopt and use the mobile application
  • Partner with Professional Services on data imports and complex configurations while maintaining clear customer communication
  • Conduct recurring check-ins with UK accounts, identify emerging issues, and communicate relevant product updates
  • Monitor UK account health and renewal schedules, identify risks, and coordinate renewals with the customer success team and UK reseller partner
  • Record customer meetings and account information in HubSpot
  • Coordinate invoicing and follow up on overdue payments for UK accounts
  • Act as the main support contact for UK and Ireland customers while contributing to the wider global support queue

Requirements

  • At least two years of experience in a customer-facing software position such as support, customer success, onboarding, training, or account management
  • Comfortable communicating by phone and video, including with senior council representatives
  • Able to explain software clearly in plain English and stay composed in high-pressure situations
  • Fast to learn new software and comfortable configuring SaaS applications through administrative settings
  • Proficient with spreadsheets
  • Experience using ticketing or CRM software; Zendesk and HubSpot experience is preferred
  • Based in the UK
  • Available during UK business hours, with occasional overlap with the North American team
  • Set up to work as an independent contractor through a sole trader or limited company
  • Experience in arboriculture, urban forestry, local government, environmental services, or asset management is desirable
  • Familiarity with GIS or spatial data, including shapefiles, QGIS or ArcGIS, and the British National Grid, is desirable
  • Exposure to SQL, database tools, or data imports is advantageous but not required

Benefits

  • Work remotely with a small, globally distributed team
  • Work approximately 35 to 40 hours per week
  • Continue on an ongoing engagement following an initial review period
  • Join an equal opportunity employer that welcomes applicants from all backgrounds

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