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LittleLives
LittleLives
11 – 50 Employees
B2BEducationSaaS
LittleLives builds cloud-based school management software for early childhood centres and preschools. Its tools bring together attendance and secure digital check-in, parent communication, student e-portfolios, fee management, invoicing, reporting, and training for educators. The company serves schools across Southeast Asia, helping teams manage day-to-day administration and coordinate with families. LittleLives works in education technology, delivering a business-to-business SaaS platform.
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Customer Success Manager, LittleLives (Hybrid, Malaysia)

Manage onboarding, training, product adoption, renewals, and account growth for LittleLives’ school-management SaaS customers across Southeast Asia. The role focuses mainly on Singapore accounts and includes occasional travel there for onsite sessions and meetings.

MYMalaysiaHybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Oversee school accounts, with a primary focus on customers in Singapore.
  • Build trusted working relationships with school customers.
  • Lead remote and onsite onboarding, training, and product walkthroughs.
  • Travel to Singapore as needed for training, meetings, and project discussions.
  • Encourage product adoption and help schools use LittleLives in their day-to-day operations.
  • Respond to customer requests and issues, and manage renewals, upsell opportunities, and account needs.
  • Coordinate with regional colleagues in Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
  • Address customer concerns with professionalism, sound judgement, and practical problem-solving.
  • Prepare customer updates, reports, training resources, and user guides.
  • Collect customer feedback and relay insights to internal teams to improve the customer experience.
  • Oversee onboarding, training, renewals, upselling, and support follow-ups.

Requirements

  • Background in customer success, account management, client service, sales, or another customer-facing field.
  • Experience in SaaS or education technology is a plus.
  • Experience dealing directly with clients and maintaining customer relationships.
  • Customer-focused approach, with the ability to understand needs, set expectations, and build trust.
  • Comfort with technology and learning new systems and product workflows.
  • Proactive, eager to learn, and willing to take ownership.
  • Good judgement and problem-solving ability.
  • Strong communication, presentation, and follow-through skills.
  • Able to stay organised, handle multiple responsibilities, and adapt as priorities shift in a fast-paced setting.
  • Able to work independently and collaborate with teams across countries.
  • Familiarity with CRM or support platforms such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is a plus.
  • Strong spoken and written English.
  • Chinese-language training ability is preferred.
  • Willing to travel to Singapore when needed.

Benefits

  • Competitive salary with a phone allowance.
  • 15 days of annual leave and one birthday leave day each year.
  • Health insurance.
  • Annual performance bonus.
  • Flexible hybrid or remote work arrangement.
  • Monthly welfare allowance of up to MYR 60 per person.
  • Work equipment, including a provided MacBook.

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