LittleLives builds cloud-based school management software for early childhood centres and preschools. Its tools bring together attendance and secure digital check-in, parent communication, student e-portfolios, fee management, invoicing, reporting, and training for educators. The company serves schools across Southeast Asia, helping teams manage day-to-day administration and coordinate with families. LittleLives works in education technology, delivering a business-to-business SaaS platform.
Customer Success Manager, LittleLives (Hybrid, Malaysia)
Manage onboarding, training, product adoption, renewals, and account growth for LittleLives’ school-management SaaS customers across Southeast Asia. The role focuses mainly on Singapore accounts and includes occasional travel there for onsite sessions and meetings.
विवरण
- Oversee school accounts, with a primary focus on customers in Singapore.
- Build trusted working relationships with school customers.
- Lead remote and onsite onboarding, training, and product walkthroughs.
- Travel to Singapore as needed for training, meetings, and project discussions.
- Encourage product adoption and help schools use LittleLives in their day-to-day operations.
- Respond to customer requests and issues, and manage renewals, upsell opportunities, and account needs.
- Coordinate with regional colleagues in Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
- Address customer concerns with professionalism, sound judgement, and practical problem-solving.
- Prepare customer updates, reports, training resources, and user guides.
- Collect customer feedback and relay insights to internal teams to improve the customer experience.
- Oversee onboarding, training, renewals, upselling, and support follow-ups.
आवश्यकताएँ
- Background in customer success, account management, client service, sales, or another customer-facing field.
- Experience in SaaS or education technology is a plus.
- Experience dealing directly with clients and maintaining customer relationships.
- Customer-focused approach, with the ability to understand needs, set expectations, and build trust.
- Comfort with technology and learning new systems and product workflows.
- Proactive, eager to learn, and willing to take ownership.
- Good judgement and problem-solving ability.
- Strong communication, presentation, and follow-through skills.
- Able to stay organised, handle multiple responsibilities, and adapt as priorities shift in a fast-paced setting.
- Able to work independently and collaborate with teams across countries.
- Familiarity with CRM or support platforms such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is a plus.
- Strong spoken and written English.
- Chinese-language training ability is preferred.
- Willing to travel to Singapore when needed.
लाभ
- Competitive salary with a phone allowance.
- 15 days of annual leave and one birthday leave day each year.
- Health insurance.
- Annual performance bonus.
- Flexible hybrid or remote work arrangement.
- Monthly welfare allowance of up to MYR 60 per person.
- Work equipment, including a provided MacBook.