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LittleLives
LittleLives
11 – 50 Angajați
B2BEducațieSaaS
LittleLives dezvoltă software de management școlar bazat pe cloud pentru centre de educație timpurie și grădinițe. Instrumentele sale reunesc evidența prezenței și înregistrarea digitală securizată, comunicarea cu părinții, portofolii digitale ale elevilor, gestionarea taxelor, facturarea, raportarea și formarea educatorilor. Compania deservește școli din Asia de Sud-Est, ajutând echipele să gestioneze activitățile administrative zilnice și să se coordoneze cu familiile. LittleLives activează în domeniul tehnologiei educaționale și oferă o platformă SaaS pentru companii și instituții.
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Locurile de muncă ale companiei

Customer Success Manager, LittleLives (Hybrid, Malaysia)

Manage onboarding, training, product adoption, renewals, and account growth for LittleLives’ school-management SaaS customers across Southeast Asia. The role focuses mainly on Singapore accounts and includes occasional travel there for onsite sessions and meetings.

MYMalaysiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Oversee school accounts, with a primary focus on customers in Singapore.
  • Build trusted working relationships with school customers.
  • Lead remote and onsite onboarding, training, and product walkthroughs.
  • Travel to Singapore as needed for training, meetings, and project discussions.
  • Encourage product adoption and help schools use LittleLives in their day-to-day operations.
  • Respond to customer requests and issues, and manage renewals, upsell opportunities, and account needs.
  • Coordinate with regional colleagues in Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
  • Address customer concerns with professionalism, sound judgement, and practical problem-solving.
  • Prepare customer updates, reports, training resources, and user guides.
  • Collect customer feedback and relay insights to internal teams to improve the customer experience.
  • Oversee onboarding, training, renewals, upselling, and support follow-ups.

Cerințe

  • Background in customer success, account management, client service, sales, or another customer-facing field.
  • Experience in SaaS or education technology is a plus.
  • Experience dealing directly with clients and maintaining customer relationships.
  • Customer-focused approach, with the ability to understand needs, set expectations, and build trust.
  • Comfort with technology and learning new systems and product workflows.
  • Proactive, eager to learn, and willing to take ownership.
  • Good judgement and problem-solving ability.
  • Strong communication, presentation, and follow-through skills.
  • Able to stay organised, handle multiple responsibilities, and adapt as priorities shift in a fast-paced setting.
  • Able to work independently and collaborate with teams across countries.
  • Familiarity with CRM or support platforms such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is a plus.
  • Strong spoken and written English.
  • Chinese-language training ability is preferred.
  • Willing to travel to Singapore when needed.

Beneficii

  • Competitive salary with a phone allowance.
  • 15 days of annual leave and one birthday leave day each year.
  • Health insurance.
  • Annual performance bonus.
  • Flexible hybrid or remote work arrangement.
  • Monthly welfare allowance of up to MYR 60 per person.
  • Work equipment, including a provided MacBook.

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