Remote Partnerships Manager, United States
KapitusGrow Kapitus’s ISO and strategic partner network, sales pipeline, and small-business financing outcomes. Lead partner development and team performance across the application-to-funding process.
Open
Develop Health is a healthcare technology company building generative AI and automation tools for medication prior authorization. Its platform connects with electronic health record systems to help manage form selection, submissions, and follow-ups, reducing administrative work for healthcare teams. By organizing required information and limiting avoidable errors, Develop Health supports more efficient authorization workflows and helps providers focus on patient care.
Customer Success Manager, Digital Health & Pharmacy (Hybrid, San Francisco)
Own post-sale relationships with digital health and pharmacy customers at an AI company focused on expanding medication access. Drive customer health, retention, renewals, and account volume growth.
Description
- Manage a portfolio of digital health and pharmacy accounts after contract signing
- Act as the primary post-sale contact for assigned customers
- Define account success criteria and track progress against them
- Lead recurring check-ins and business reviews using, refining, and improving company templates
- Monitor account health and respond to early warning signs
- Support renewals and uncover expansion opportunities
- Share customer feedback and recurring issues with product and engineering, supported by examples
- Resolve customer issues from start to finish and escalate complex cases with the necessary context
- Understand customer goals, honor commitments, review usage and support data, and identify ways to increase volume
- Collaborate closely with product and engineering teams
- Work as an individual contributor without a quota or immediate people-management duties
Requirements
- At least 3 years of experience in a post-sale, account-owning position such as Customer Success or Account Management, managing named accounts
- Evidence of results including renewals, customer saves, or account growth
- Experience working with B2B company customers
- Strong follow-through and the ability to close loops independently
- Comfort interpreting dashboards and explaining changes in performance
- Ability to quickly learn prior authorization, benefit verification, PBMs, payers, telehealth, pharmacy operations, and the product
- Pharmacy technician certification (CPhT) or pharmacy operations experience is a plus
- Experience supporting high-volume or integration-heavy customers, including APIs and EHRs, is a plus
- Experience in an early-stage startup is a plus
- Experience using customer success platforms such as Pylon, Gainsight, or Vitally is a plus
- Currently based in the San Francisco Bay Area or willing to relocate there
Benefits
- Meaningful equity in an early-stage company
- Health, dental, and vision insurance coverage
- 401(k) matching
- Flexible paid time off
- Opportunity to progress toward managing a strategic account portfolio as the company grows
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