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SERVPRO
SERVPRO
201 – 500 Employees
HealthcareInsuranceLogistics
SERVPRO is a cleanup and restoration company serving residential and commercial customers across the United States and Canada. Its services include fire and water damage restoration, mold remediation, and general cleaning, supported by a network of more than 2,280 locations and around-the-clock emergency response. Founded in 1967, SERVPRO employs trained restoration professionals who help customers recover and return affected properties to usable condition after major damage.
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SERVPRO Learning Partner

Deliver live and virtual training for SERVPRO franchise and headquarters teams. Build operational capability, reinforce brand standards, and support subject matter experts and major learning events.

USUnited StatesTNTennesseeOn-siteFull-timeMiddleSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing

Description

  • Lead interactive workshops for franchise teams and headquarters employees in person and online.
  • Run practical, scenario-based training aligned with operational standards.
  • Adjust facilitation to learners’ needs while meeting instructional goals and brand standards.
  • Keep current on operational standards, equipment, processes, and best practices.
  • Work with headquarters and franchise subject matter experts to verify content and co-facilitate sessions.
  • Coach subject matter experts and field leaders on facilitation, delivery expectations, and workshop preparation.
  • Help T3 participants deliver consistent, high-quality training that meets operational standards.
  • Organize materials, equipment, and logistics for in-person and virtual workshops.
  • Coordinate schedules, enrollment, and communications with the Field Capability Administrator.
  • Prepare virtual and in-person training spaces for an effective learner experience.
  • Partner with Instructional Design, Learning Experience, Operations, and multimedia teams.
  • Facilitate or provide subject matter expertise at major events, including conventions and summits.

Requirements

  • Bring 3–5 or more years of experience in training delivery, facilitation, field operations, or capability development.
  • Workshop delivery experience in distributed, franchise, or field-based settings is preferred.
  • A background in the assigned School is strongly preferred.
  • Use virtual training platforms such as Zoom and Teams, along with learning management system environments.
  • Understand instructor-led training content structure and instructional intent.
  • Recognize learner needs and adapt delivery appropriately.
  • Build strong working relationships with franchisees, subject matter experts, and field leaders.
  • Show commitment to continuous improvement and learner success.
  • Travel and work across SERVPRO franchise locations and headquarters.
  • Work standard hours based on a 40-hour workweek.
  • Work additional hours as needed to complete assignments and projects on schedule.
  • Travel up to 50%.

Benefits

  • Health plan options include medical, vision, and dental coverage.
  • 401(k) plan with company matching.
  • Company profit-sharing plan.
  • Paid time off and paid holidays.
  • Paid parental leave.
  • Access to two on-site fitness rooms at no cost.
  • Employee Assistance Program.
  • Employee Resource Groups.
  • Personal and professional development program.

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