Principal Engineer, AI and UCX Platform, VP
NatWest Group
Design secure, scalable AI solutions for NatWest’s banking platforms. Lead architecture, automation, DevOps and agentic AI engineering.
Open
Ankaadia is an HR technology and SaaS platform for international recruitment and labour migration. Its software helps employers, recruitment agencies, candidates, partners and authorities coordinate cross-border hiring through connected workflows for sourcing, document management, visa and permit applications, onboarding and integration. The platform also supports multilingual collaboration, AI-assisted data processing, API integrations, billing and project management, with GDPR-compliant security designed for the operational demands of international hiring.
Customer Success and Knowledge Base Intern
Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.
Description
- Build and organize the knowledge base and user documentation, including in tools such as GitBook.
- Write Help Center articles, guides, and tutorials.
- Respond to and analyze customer support requests in Zendesk.
- Spot recurring support questions and turn them into documentation.
- Record customer feedback and share relevant product needs with the Product team.
- Assist with onboarding new customers.
- Manage small documentation and process projects.
- Help improve Customer Success processes.
Requirements
- Be pursuing a degree that requires a mandatory internship.
- Have an interest in digital products, software, or SaaS platforms.
- Work in a structured, detail-oriented, and independent manner.
- Enjoy explaining complex topics clearly.
- Communicate clearly and focus on solutions.
- Have excellent written and spoken German and English.
- Experience with user documentation or knowledge bases, such as GitBook, is a plus.
- Experience with ticketing systems or support processes, such as Zendesk, is a plus.
Benefits
- Modern Apple or Dell equipment.
- Flexible work arrangements with remote-work options.
- Quick decisions and a collaborative work environment.
- A modern office in the Frankfurt area.
- Exposure to Customer Success and Support at a software company.
- The chance to build and improve the knowledge base.
- Work with an experienced Customer Success team.
- Paid mandatory internship.
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