Ankaadia
Ankaadia
Ankaadia — халықаралық рекрутинг пен еңбек көші-қонына арналған HR технологиясы және SaaS платформасы. Оның бағдарламалық жасақтамасы жұмыс берушілерге, рекрутинг агенттіктеріне, кандидаттарға, серіктестерге және уәкілетті органдарға үміткерлерді іздеу, құжаттарды басқару, виза мен рұқсаттарға өтініш беру, жұмысқа бейімдеу және интеграциялау үдерістерін өзара байланысқан жұмыс процестері арқылы үйлестіруге көмектеседі. Платформа көптілді ынтымақтастықты, жасанды интеллект көмегімен деректерді өңдеуді, API интеграцияларын, шот ұсынуды және жобаларды басқаруды да қолдайды. GDPR талаптарына сәйкес келетін қауіпсіздік жүйесі халықаралық жұмысқа қабылдаудың операциялық қажеттіліктерін ескере отырып әзірленген.

Customer Success and Knowledge Base Intern

Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.

Сипаттама

  • Build and organize the knowledge base and user documentation, including in tools such as GitBook.
  • Write Help Center articles, guides, and tutorials.
  • Respond to and analyze customer support requests in Zendesk.
  • Spot recurring support questions and turn them into documentation.
  • Record customer feedback and share relevant product needs with the Product team.
  • Assist with onboarding new customers.
  • Manage small documentation and process projects.
  • Help improve Customer Success processes.

Талаптар

  • Be pursuing a degree that requires a mandatory internship.
  • Have an interest in digital products, software, or SaaS platforms.
  • Work in a structured, detail-oriented, and independent manner.
  • Enjoy explaining complex topics clearly.
  • Communicate clearly and focus on solutions.
  • Have excellent written and spoken German and English.
  • Experience with user documentation or knowledge bases, such as GitBook, is a plus.
  • Experience with ticketing systems or support processes, such as Zendesk, is a plus.

Артықшылықтар

  • Modern Apple or Dell equipment.
  • Flexible work arrangements with remote-work options.
  • Quick decisions and a collaborative work environment.
  • A modern office in the Frankfurt area.
  • Exposure to Customer Success and Support at a software company.
  • The chance to build and improve the knowledge base.
  • Work with an experienced Customer Success team.
  • Paid mandatory internship.

Ұқсас жұмыс орындары

Swan
Sphera

Customer Success Manager (Remote, UK)

Sphera

Support Sphera’s environmental, health, safety, and sustainability software customers. Help drive adoption, resolve issues, strengthen retention, report on outcomes, and identify opportunities to expand accounts.

Ашу
AML RightSource

Entry-Level AML Analyst (Mandarin or Cantonese)

AML RightSource

Monitor transactions and investigate unusual data for AML RightSource, supporting anti-money laundering compliance and reporting. The role also uses analytical tools and contributes to projects serving international clients.

Ашу
Veradigm®

Digital Client Success Manager

Veradigm®

Manage a digitally supported portfolio of healthcare technology customers at Veradigm, using customer health signals and structured playbooks to guide engagement. Support adoption, retention, renewals, and growth through risk management and coordination with internal teams.

Ашу
Titan Wealth Holdings

Regional Client Services Manager

Titan Wealth Holdings

Lead regional client service teams at Titan Wealth, a UK wealth management business. Oversee managers, operations, compliance and service improvements across multiple offices.

Ашу
Globe Life

Senior Retention Specialist at Globe Life

Globe Life

Support American Income Life’s daily administrative operations, including data entry, mail processing, postage, and deliveries. This is a full-time remote role based in the United States.

Ашу
Lifen

Head of Clinical Operations, RWD and RWE Data Management

Lifen

Lead Clinical Operations, real-world data cohort production, and ongoing process improvement. Help scale structured patient case processing for Lifen’s clinical research data solutions.

Ашу
GSK

Director of Clinical Operations, Asset Lead

GSK

Lead GSK’s clinical operations strategy and delivery for vaccines and medicines across an asset’s lifecycle. Oversee planning, governance, vendors, risks, and inspection readiness.

Ашу
Philips

Clinical Study Manager, Medical Devices — Pennsylvania Remote

Philips

Lead compliant medical device clinical studies for Philips, coordinating sites, documentation, data quality, budgets, and regulatory readiness. This remote role requires local proximity to Pittsburgh, Pennsylvania.

Ашу
University of Wisconsin-Madison

Clinical Operations Coordinator, Emergency Medicine

University of Wisconsin-Madison

Coordinate clinical scheduling, quality initiatives, reporting, and administrative workflows for UW–Madison Emergency Medicine. Support emergency care teams by organizing resources, tracking projects, and coordinating departmental operations.

Ашу