Ankaadia
Ankaadia
Ankaadia ir personāla tehnoloģiju un SaaS platforma starptautiskai darbaspēka atlasei un darbaspēka migrācijai. Tās programmatūra palīdz darba devējiem, personāla atlases aģentūrām, kandidātiem, partneriem un iestādēm koordinēt pārrobežu darbā pieņemšanu, izmantojot savstarpēji savienotas darbplūsmas. Tās ietver kandidātu meklēšanu, dokumentu pārvaldību, vīzu un atļauju pieteikumus, kā arī darbinieku ievadīšanu darbā un integrāciju. Platforma atbalsta arī daudzvalodu sadarbību, ar mākslīgo intelektu atbalstītu datu apstrādi, API integrācijas, rēķinu izrakstīšanu un projektu pārvaldību. GDPR prasībām atbilstošā drošība ir izstrādāta, ņemot vērā starptautiskās darbā pieņemšanas darbības vajadzības.

Customer Success and Knowledge Base Intern

Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.

Apraksts

  • Build and organize the knowledge base and user documentation, including in tools such as GitBook.
  • Write Help Center articles, guides, and tutorials.
  • Respond to and analyze customer support requests in Zendesk.
  • Spot recurring support questions and turn them into documentation.
  • Record customer feedback and share relevant product needs with the Product team.
  • Assist with onboarding new customers.
  • Manage small documentation and process projects.
  • Help improve Customer Success processes.

Prasības

  • Be pursuing a degree that requires a mandatory internship.
  • Have an interest in digital products, software, or SaaS platforms.
  • Work in a structured, detail-oriented, and independent manner.
  • Enjoy explaining complex topics clearly.
  • Communicate clearly and focus on solutions.
  • Have excellent written and spoken German and English.
  • Experience with user documentation or knowledge bases, such as GitBook, is a plus.
  • Experience with ticketing systems or support processes, such as Zendesk, is a plus.

Priekšrocības

  • Modern Apple or Dell equipment.
  • Flexible work arrangements with remote-work options.
  • Quick decisions and a collaborative work environment.
  • A modern office in the Frankfurt area.
  • Exposure to Customer Success and Support at a software company.
  • The chance to build and improve the knowledge base.
  • Work with an experienced Customer Success team.
  • Paid mandatory internship.

Saistītās vakances

Thermo Fisher Scientific

Clarity PPM Applications Administrator – Thermo Fisher Scientific, Remote India

Thermo Fisher Scientific

Administer Clarity PPM and provide Level 2 support, monitoring, access management, testing, and deployments. Support enterprise application operations across India and the Philippines.

Atvērt
Avantor

Operations Coordinator – Laboratory Inventory and Shipping

Avantor

Coordinate laboratory inventory, purchasing, shipping, and customer service for Avantor’s scientific customers. The role also supports hazardous materials shipments, reporting, and inventory systems.

Atvērt
Intact

Property Claims Adjuster II – Intact, Mississauga

Intact

Investigate and settle residential, condominium, and commercial property claims for Intact customers across Canada. Deliver empathetic support through digital and phone channels.

Atvērt
Endless Studios

Game Design Curriculum Developer (Unity)

Endless Studios

Develop game design lessons for Florida high school career and technical education programs using Endless Studios’ Endstar engine. Create Unity bridge lessons, assessments, teacher guides, and classroom tutorials.

Atvērt
Nivoda

Senior AI/ML Engineer, Remote in the United States

Nivoda

Develop ranking, recommendation, and multimodal search systems for Nivoda’s global jewellery marketplace and jeweller storefronts. Build production machine learning capabilities across search, product discovery, and image matching.

Atvērt