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Ankaadia
Ankaadia
11 – 50 Zaposleni
Kadrovska tehnologijaSaaSZaposlovanje
Ankaadia je tehnološka platforma za upravljanje človeških virov in SaaS-platforma za mednarodno zaposlovanje ter delovne migracije. Njena programska oprema delodajalcem, kadrovskim agencijam, kandidatom, partnerjem in organom pomaga usklajevati čezmejno zaposlovanje prek povezanih delovnih tokov za iskanje kandidatov, upravljanje dokumentov, vloge za vizume in dovoljenja, uvajanje v delo ter vključevanje. Platforma podpira tudi večjezično sodelovanje, obdelavo podatkov s pomočjo umetne inteligence, integracije API, obračunavanje in vodenje projektov ter zagotavlja varnost, skladno z GDPR, zasnovano za operativne potrebe mednarodnega zaposlovanja.
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Delovna mesta v podjetju

Customer Success and Knowledge Base Intern

Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.

DENemčijaHibridnoPripravništvoZačetna ravenDiploma ni potrebnaZahtevani Jezik: nemščinaZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Build and organize the knowledge base and user documentation, including in tools such as GitBook.
  • Write Help Center articles, guides, and tutorials.
  • Respond to and analyze customer support requests in Zendesk.
  • Spot recurring support questions and turn them into documentation.
  • Record customer feedback and share relevant product needs with the Product team.
  • Assist with onboarding new customers.
  • Manage small documentation and process projects.
  • Help improve Customer Success processes.

Zahteve

  • Be pursuing a degree that requires a mandatory internship.
  • Have an interest in digital products, software, or SaaS platforms.
  • Work in a structured, detail-oriented, and independent manner.
  • Enjoy explaining complex topics clearly.
  • Communicate clearly and focus on solutions.
  • Have excellent written and spoken German and English.
  • Experience with user documentation or knowledge bases, such as GitBook, is a plus.
  • Experience with ticketing systems or support processes, such as Zendesk, is a plus.

Ugodnosti

  • Modern Apple or Dell equipment.
  • Flexible work arrangements with remote-work options.
  • Quick decisions and a collaborative work environment.
  • A modern office in the Frankfurt area.
  • Exposure to Customer Success and Support at a software company.
  • The chance to build and improve the knowledge base.
  • Work with an experienced Customer Success team.
  • Paid mandatory internship.

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