Ankaadia
Ankaadia
11 – 50 कर्मचारी
SaaSएचआर टेकभर्ती
Ankaadia अंतरराष्ट्रीय भर्ती और श्रम प्रवासन के लिए HR तकनीक और SaaS प्लेटफ़ॉर्म है। इसका सॉफ़्टवेयर नियोक्ताओं, भर्ती एजेंसियों, उम्मीदवारों, भागीदारों और प्राधिकरणों को सोर्सिंग, दस्तावेज़ प्रबंधन, वीज़ा और परमिट आवेदन, ऑनबोर्डिंग तथा एकीकरण के लिए जुड़े हुए कार्यप्रवाहों के माध्यम से सीमा-पार नियुक्तियों का समन्वय करने में मदद करता है। यह प्लेटफ़ॉर्म बहुभाषी सहयोग, AI-सहायता प्राप्त डेटा प्रोसेसिंग, API एकीकरण, बिलिंग और परियोजना प्रबंधन को भी समर्थन देता है। इसकी सुरक्षा GDPR के अनुरूप है और इसे अंतरराष्ट्रीय भर्ती की परिचालन आवश्यकताओं को ध्यान में रखकर डिज़ाइन किया गया है।

Customer Success and Knowledge Base Intern

Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.

विवरण

  • Build and organize the knowledge base and user documentation, including in tools such as GitBook.
  • Write Help Center articles, guides, and tutorials.
  • Respond to and analyze customer support requests in Zendesk.
  • Spot recurring support questions and turn them into documentation.
  • Record customer feedback and share relevant product needs with the Product team.
  • Assist with onboarding new customers.
  • Manage small documentation and process projects.
  • Help improve Customer Success processes.

आवश्यकताएँ

  • Be pursuing a degree that requires a mandatory internship.
  • Have an interest in digital products, software, or SaaS platforms.
  • Work in a structured, detail-oriented, and independent manner.
  • Enjoy explaining complex topics clearly.
  • Communicate clearly and focus on solutions.
  • Have excellent written and spoken German and English.
  • Experience with user documentation or knowledge bases, such as GitBook, is a plus.
  • Experience with ticketing systems or support processes, such as Zendesk, is a plus.

लाभ

  • Modern Apple or Dell equipment.
  • Flexible work arrangements with remote-work options.
  • Quick decisions and a collaborative work environment.
  • A modern office in the Frankfurt area.
  • Exposure to Customer Success and Support at a software company.
  • The chance to build and improve the knowledge base.
  • Work with an experienced Customer Success team.
  • Paid mandatory internship.

संबंधित नौकरियाँ

CVS Health

Senior Business Analysis Analyst — Texas Remote

CVS Health

Own client reporting, investigate SQL and data issues, and support health data analytics for Signify Health. Ensure accurate data ingestion and reporting while helping stakeholders achieve operational goals.

खोलें
Service Stream

Business Systems Analyst – JAMS

Service Stream

Configure and support Service Stream’s Job Asset Management System (JAMS) for Australia’s essential services networks. Improve asset management workflows, reporting, compliance and operational decision-making.

खोलें
GXO Logistics, Inc.

Warehouse Management Systems Analyst

GXO Logistics, Inc.

Configure and support GXO Logistics warehouse systems, translating user needs into functional requirements. The role also covers issue resolution, change testing, process improvements, and end-user training.

खोलें
Portless

Senior Controller

Portless

Lead accounting across Portless’s cross-border fulfillment business, overseeing the close, audit, billing, and cash management. Build scalable finance controls and develop a distributed accounting team.

खोलें
Visa

Senior Data Scientist, AML and Sanctions Screening

Visa

Develop and refine Visa’s anti-money laundering and sanctions screening models using machine learning and fuzzy matching. Improve detection quality and reduce false positives in global payments compliance.

खोलें
NatWest Group

Principal AI Engineer, UCX Platform (VP)

NatWest Group

Lead the design of secure, scalable AI and software platforms for a banking organization. Guide architecture, automation, DevOps, and agentic AI engineering across platform teams.

खोलें
WADE Group

Senior AI Engineer, Mabriq

WADE Group
1 – 10 कर्मचारी
SaaSपरामर्शविपणन

Build intelligent applications, AI agents, and data-driven solutions at Mabriq, a data and AI consultancy. The role focuses on Azure, Microsoft Foundry, RAG, backend development, and cloud platforms.

खोलें
AbbVie

National MSL Director, Gastroenterology at AbbVie

AbbVie

Lead AbbVie’s U.S. immunology field medical strategy and MSL teams. Oversee training, compliance, budgets, and alignment with clinical programs.

खोलें
General Dynamics Information Technology

Senior AI Engineer and Architect

General Dynamics Information Technology

Lead AI, machine learning, and large language model architecture for General Dynamics Information Technology’s government, defense, and intelligence missions. Take solutions from proof of concept to production across complex operational settings.

खोलें
Lyra Health

Vice President of Global Accounting at Lyra Health

Lyra Health

Lead Lyra Health’s global accounting organization as it prepares for public-company reporting. Oversee financial reporting, SOX controls, treasury, automation, and accounting transformation.

खोलें