Senior Finance Relationship Owner – EY
EY
Support EY’s global financial planning, budgeting and control operations. Advise senior leaders and oversee financial performance across global functions.
Deschide
Ankaadia este o platformă de tehnologie pentru resurse umane și software ca serviciu (SaaS), dedicată recrutării internaționale și migrației forței de muncă. Software-ul său ajută angajatorii, agențiile de recrutare, candidații, partenerii și autoritățile să coordoneze angajările transfrontaliere prin fluxuri de lucru conectate pentru identificarea candidaților, gestionarea documentelor, solicitarea vizelor și a permiselor, integrarea profesională și adaptarea la noul mediu. Platforma oferă, de asemenea, suport pentru colaborarea multilingvă, prelucrarea datelor cu ajutorul inteligenței artificiale, integrări API, facturare și management de proiect, cu securitate conformă cu GDPR și concepută pentru cerințele operaționale ale recrutării internaționale.
Customer Success and Knowledge Base Intern
Join HR tech company Ankaadia for a mandatory internship in Customer Success. Build its knowledge base, answer Zendesk support requests, and help onboard new customers.
Descriere
- Build and organize the knowledge base and user documentation, including in tools such as GitBook.
- Write Help Center articles, guides, and tutorials.
- Respond to and analyze customer support requests in Zendesk.
- Spot recurring support questions and turn them into documentation.
- Record customer feedback and share relevant product needs with the Product team.
- Assist with onboarding new customers.
- Manage small documentation and process projects.
- Help improve Customer Success processes.
Cerințe
- Be pursuing a degree that requires a mandatory internship.
- Have an interest in digital products, software, or SaaS platforms.
- Work in a structured, detail-oriented, and independent manner.
- Enjoy explaining complex topics clearly.
- Communicate clearly and focus on solutions.
- Have excellent written and spoken German and English.
- Experience with user documentation or knowledge bases, such as GitBook, is a plus.
- Experience with ticketing systems or support processes, such as Zendesk, is a plus.
Beneficii
- Modern Apple or Dell equipment.
- Flexible work arrangements with remote-work options.
- Quick decisions and a collaborative work environment.
- A modern office in the Frankfurt area.
- Exposure to Customer Success and Support at a software company.
- The chance to build and improve the knowledge base.
- Work with an experienced Customer Success team.
- Paid mandatory internship.
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