TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Customer Service Representative – TDCX Singapore (Onsite)

Join TDCX in Singapore to provide multichannel customer support, resolve issues, and drive cases through to completion. The role focuses on tailored solutions, customer satisfaction, and strong service experiences.

Description

  • Deliver high-quality customer support across applicable communication channels
  • Assess customer needs and investigate existing issues to develop effective solutions
  • Resolve uncertainties clearly and aim for resolution during the initial contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, processes, and guidelines to enhance workflows and customer experiences
  • Follow established procedures to deliver consistent service and strengthen customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional duties assigned by management within the role’s scope and contribute to ongoing improvements in TDCX’s Quality Management System

Requirements

  • A Diploma or higher qualification in any discipline is required, including Advanced/Higher/Graduate, Bachelor’s, Postgraduate, Professional, or Master’s degrees
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management ability and a proactive drive to surpass expectations
  • Capacity to manage multiple tasks and use customer information to customize responses and actions
  • Effective communication skills, including attentive listening, empathy, and professional telephone etiquette
  • Confidence using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Benefits

  • Competitive remuneration accompanied by appealing perks
  • Broad medical, insurance, and social security coverage
  • Access to high-quality workplace facilities
  • Employee engagement initiatives and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on long-term growth
  • Convenient location served directly by public transportation
  • Flexible working options
  • Guidance and mentorship from experienced specialists
  • Employment with a global company and recognition through industry awards

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