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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative - TDCX Philippines Onsite
Support TDCX customers in the Philippines across multiple communication channels by resolving issues, closing cases, and delivering tailored service. Help strengthen customer relationships while improving the overall customer experience.
Description
- Assist customers through all relevant communication channels with a high standard of service
- Assess customer needs, investigate existing issues, and provide practical solutions that resolve confusion
- Drive first-contact resolution and coordinate timely follow-up with service partners and internal teams to close cases in line with service standards
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Apply the appropriate service procedures to maximize customer satisfaction
- Develop lasting customer relationships by responding attentively and exceeding expectations
- Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System
Requirements
- A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
- Two years of relevant work experience is preferred, while fresh graduates are welcome to apply
- Strong time-management abilities and the drive to exceed expectations
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
- Strong communication skills, including active listening, empathy, and professional phone etiquette
- Comfort using computers and multiple systems, with the ability to learn and adapt to new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
Benefits
- Attractive compensation package with additional perks
- Comprehensive medical, insurance, and social security coverage
- World-class workplace facilities
- Employee engagement activities and recognition programs
- Structured learning and development opportunities for career progression
- Positive workplace culture focused on future growth
- Convenient location with direct public transportation access
- Flexible working arrangements
- Expert coaching and mentoring
- Global company recognized with hundreds of industry awards
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