Stanley Black & Decker, Inc.
Stanley Black & Decker, Inc.
Stanley Black & Decker, Inc. develops tools, outdoor products, and industrial solutions for professionals, manufacturers, and skilled trades. Its portfolio includes well-known brands such as DEWALT, CRAFTSMAN, and Stanley, alongside engineered fastening and manufacturing technologies serving sectors including automotive, construction, and logistics. With a long history in the tools industry, the company focuses on product innovation, sustainability, workforce development, and community initiatives. Its large global organization offers opportunities across technical, operational, commercial, and corporate teams.

Customer Service Representative – Medellín (Hybrid)

Customer Service Representative for Stanley Black & Decker, a global tools and equipment manufacturer. Manage customer inquiries, accounts, and performance indicators across multiple communication channels.

Description

  • Handle customer inquiries by phone, email, web, and fax
  • Support customer satisfaction and help Stanley Black & Decker meet its key performance indicators
  • Meet targets for abandonment rates and response times
  • Coordinate with sales teams, distributors, and service personnel
  • Improve and manage customer communications about promotions and product information
  • Update, maintain, and analyze customer account profiles
  • Keep current knowledge of products, services, and promotions
  • Assist with training new employees
  • Perform other duties assigned by management

Requirements

  • High school diploma or equivalent required
  • Six months to one year of customer service and call center experience
  • Proficiency in Microsoft Office, including Excel, PowerPoint, and Word
  • Experience with SAP, Salesforce, and Zendesk is preferred
  • Ability to interpret key performance indicators
  • Advanced English or Portuguese proficiency
  • Excellent written and verbal communication skills
  • Ability to research answers using multiple resources and resolve customer inquiries promptly
  • Patience and a positive attitude

Benefits

  • Competitive salary
  • Comprehensive benefits plan
  • Country-specific benefits and provisions for the hiring location
  • Professional growth opportunities and multiple career paths
  • Access to learning resources, a digital training portal, Lean Academy, and online university
  • Certifications and specializations from recognized colleges and universities
  • Innovative, technology-focused, and highly collaborative work environment
  • Diverse and inclusive culture grounded in mutual respect
  • Volunteer opportunities, social responsibility initiatives, and sustainable business practices

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