TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Customer Service Representative at TDCX in Singapore

TDCX is hiring a Customer Service Representative for its Singapore-based onsite team. The role handles customer inquiries, resolves issues across communication channels, and supports strong customer experiences.

Description

  • Support customers through relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve uncertainty and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent, satisfaction-focused service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

Requirements

  • A Diploma or higher qualification, including Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses and actions using customer-provided information
  • Clear communication, active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Benefits

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Guidance and mentoring from experienced colleagues
  • The chance to work for a global company recognized as an award-winning employer

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