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TDCX
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Customer Service Representative at TDCX in Singapore

TDCX is hiring a Customer Service Representative for its Singapore-based onsite team. The role handles customer inquiries, resolves issues across communication channels, and supports strong customer experiences.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve uncertainty and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent, satisfaction-focused service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

Cerințe

  • A Diploma or higher qualification, including Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses and actions using customer-provided information
  • Clear communication, active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Beneficii

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Guidance and mentoring from experienced colleagues
  • The chance to work for a global company recognized as an award-winning employer

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